TYISHA POTTER
The Bronx
Summary
Dynamic Associate Team Director with extensive experience in patient care coordination and team leadership. Skilled in customer communication and project management, contributing to enhanced workflow and improved patient outcomes. Committed to fostering a collaborative environment to drive operational excellence.
Overview
30
30
years of professional experience
Work History
ASSOCIATE TEAM DIRECTOR
Hospice Of New York
Long Island City
09.2024 - Current
- Supported team in daily operations and project coordination tasks.
- Assisted in organizing team meetings and preparing necessary materials.
- Facilitated communication between team members and management.
- Maintained accurate records of project progress and deadlines.
- Coordinated schedules to ensure timely completion of tasks.
- Provided administrative support for documentation and reporting processes.
- Contributed to team brainstorming sessions to enhance workflow efficiency.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Handled escalated customer service inquiries from other departments when necessary.
Registered Nurse/Field Nurse Case Manager
Hospice Of New York
The Bronx
02.2017 - 09.2024
- Administered medications according to established protocols and patient needs.
- Monitored patient vital signs and reported changes to the healthcare team.
- Assisted in developing care plans with interdisciplinary team members.
- Educated patients and families on health management and treatment options.
- Documented patient interactions accurately in electronic health records system.
- Supported infection control measures by maintaining a clean environment.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Provided compassionate end-of-life support to patients and families.
Registered Nurse/Case Manager
MJHS
New York
04.2015 - 01.2017
- Coordinated patient care plans with interdisciplinary teams for effective treatment management.
- Assessed patient needs to develop personalized care strategies and interventions.
- Monitored progress of patients, adjusting care plans as necessary for optimal outcomes.
- Educated patients and families on treatment options and healthcare resources available.
- Documented patient interactions, assessments, and care plans in electronic health records system.
- Collaborated with healthcare providers to ensure continuity of care across services.
- Managed complex cases by prioritizing resources and coordinating referrals to specialists.
- Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
Registered Nurse/Charge Nurse
Rivington House facility
New York
06.1995 - 01.2013
- Administered medications according to prescribed schedules and patient needs.
- Monitored vital signs and reported changes to healthcare team promptly.
- Assisted in developing and implementing patient care plans with interdisciplinary teams.
- Documented patient information accurately in electronic health records systems.
- Collaborated with nursing staff to ensure high-quality care delivery standards.
- Conducted routine assessments to evaluate patient progress and comfort levels.
- Maintained a safe and clean environment in accordance with facility protocols.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Supervised nursing staff and ensured adherence to patient care protocols.
Education
Master of Science - Nursing Leadership And Management
Capella University
Minneapolis, MN05-2023
Bachelor of Science - NURSING
Capella University
Minneapolis, MN05-2022
Associate of Science - Nursing
HELENE FULD COLLEGE OF NURSING
New York, NY11-2007
Skills
- Customer communication
- Interdisciplinary collaboration
- Time management
- Electronic health records
- Team coordination
- Care plan development
- Corporate governance
- Employee engagement
- Motivational leadership
- Verbal and written communication
- Coaching and mentoring
- Shift scheduling
- Team assessment
- Documentation and reporting
- Problem-solving
- Attention to detail
- Performance improvement
References
References available upon request.
Timeline
ASSOCIATE TEAM DIRECTOR
Hospice Of New York
09.2024 - Current
Registered Nurse/Field Nurse Case Manager
Hospice Of New York
02.2017 - 09.2024
Registered Nurse/Case Manager
MJHS
04.2015 - 01.2017
Registered Nurse/Charge Nurse
Rivington House facility
06.1995 - 01.2013
Master of Science - Nursing Leadership And Management
Capella University
Bachelor of Science - NURSING
Capella University
Associate of Science - Nursing
HELENE FULD COLLEGE OF NURSING
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