Summary
Overview
Work History
Education
Skills
References
Summaryorqualifications
Timeline
Generic

TYJA COLLINS

Stone Mountain,GA

Summary

To utilize my Customer Service, Retail, and Management skills, to secure and thrive in a Managerial role.

๏ 15+ years Customer Service management and experience ๏ Team-building skills to ensure business goals are achieved and challenges are resolved. ๏ Data Entry and various associated software ๏ Adheres to safety guidelines ๏ Microsoft Office Suite

Overview

19
19
years of professional experience

Work History

Caregiver

Olive HomeCare
01.2021 - Current
  • Personal Care: Assisting with hygiene and grooming and dressing.
  • Assist with medication: Monitoring health and well being.
  • Emotional Support: Providing companionship to the patient cope with the condition.
  • Mobility assistance: Help transfer or transport patient in the car
  • Communication: with doctors of Health, maintaining records and treatment.
  • Home safety

Front End Manager/Team Lead

Sams Club
01.2022 - 01.2023
  • Provide Customer Service to both customers and team members
  • Effective communication to ensure commercial goals and customer needs are met

Customer Service Manager

Walmart Supercenter
01.2014 - 08.2020
  • Customer Service: Greeting customers answering questions and
  • Training and development: Teaching and training cashiers and other sales staff.
  • Store operations: maintaining company policies and procures, ensuring a sale work environment and conducting register audits.
  • Team leadership: Leading and developing team communication and goals and productive feedback.
  • Financial: Reviewing statements and driving sales and financial performance for the store.
  • Store layout: Directing the physical layout d display presentation of the sales floor.

Teacher

RiverChase Community Church
01.2012 - 01.2014
  • Prepare and Deliver instructional activities that facilitate active learning experiences
  • Develop lesson plans to ensure a constructive learning environment
  • Establish and communicate clear objectives

Machine Operator

Grede Foam Plant
01.2010 - 01.2012
  • Perform necessary pre-operation activities to ensure proper equipment startup and operation on multiple pieces of equipment
  • Operate/monitor multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops
  • Communicate with team members and support teams to ensure continuous production of the correct product at high quality levels with minimal wasted time and materials
  • Housekeeping and sanitation

Retail Assistant Manager

The Athlete's Foot
08.2008 - 04.2010
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.

Maid

The Holiday Inn
02.2006 - 04.2010
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

Diploma -

Clarkston High School

Skills

  • Daily living assistance
  • Housekeeping
  • Housekeeping tasks
  • Verbal and written communication skills

References

Charika McKenzie

Owner of turnin head Boutique

Nurse

Ellenwood Ga

404-953-9314


Channell Sherrod

8th-grade teacher

Gwinnett, GA

470-284-4300


Monlisa Miller

Remote Operator

Stonemountain Ga

910-284-4300

Summaryorqualifications

  • 10+ years Customer Service management and experience
  • Team-building skills to ensure business goals are achieved and challenges are resolved.
  • Data Entry and various associated software
  • Adheres to safety guidelines
  • Microsoft Office Suite

Timeline

Front End Manager/Team Lead

Sams Club
01.2022 - 01.2023

Caregiver

Olive HomeCare
01.2021 - Current

Customer Service Manager

Walmart Supercenter
01.2014 - 08.2020

Teacher

RiverChase Community Church
01.2012 - 01.2014

Machine Operator

Grede Foam Plant
01.2010 - 01.2012

Retail Assistant Manager

The Athlete's Foot
08.2008 - 04.2010

Maid

The Holiday Inn
02.2006 - 04.2010

Diploma -

Clarkston High School

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TYJA COLLINS