Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking to obtain a position within a company where I can utilize my skills and have an opportunity for growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Youth Career Specialist
Philadelphia Youth Network, Inc.
Philadelphia, PA
05.2023 - Current
Assist providers with reporting their benchmarks around eligibility, recruitment, enrollment, and placement of youth participants.
Assist providers in training to ensure developing worksites, entering youth payroll, and facilitating payroll pickups.
Cultivated positive relationships with parents and guardians by responding to inquiries promptly and professionally.
Worked closely with students to make sure they have completed all the necessary forms to move forward with their summer internship.
Monitored client progress through regular follow-up meetings, phone calls or emails.
Leading Sales Associate
Victoria's Secret & PINK
Springfield, PA
05.2022 - Current
Helped customers find specific products, answered questions, and offered product advice.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures, and customer services.
Lead Cashier
CVS Pharmacy
Philadelphia , PA
06.2021 - 01.2022
Greeted customers and provided excellent customer service.
Trained new team members in cash register operation, stock procedures, and customer services.
Handled escalated customer service issues professionally and courteously.
Ensured accuracy of all transactions by verifying prices, quantities, discounts.
Answered customer questions and provided store information.
Lead Cashier
Family Dollar
Philadelphia, PA
04.2020 - 01.2021
Managed the checkout process by monitoring long lines and calling additional staff if needed.
Processed payments promptly for customers to exceed productivity standards.
Verified customer age requirement for alcohol or tobacco purchases.
Monitored checkout counters and self-checkout areas to assist with complex transactions.
Built and maintained productive relationships with employees.
File Clerk
David Sherman Law Firm
Philadelphia, PA
01.2019 - 08.2019
Prepared labels for new files and folders as needed.
Organized and filed documents according to established procedures.
Reviewed files to check for complete and accurate information.
Handled confidential material with discretion in accordance with company regulations.
Pulled files for staff, management and third-party requests.
Destroyed outdated and protected information in digital and physical formats.
Scanned documents into electronic database system for archiving purposes.
Business Office Clerk
The Chief Administrative Office
Philadelphia, PA
07.2018 - 08.2018
Created spreadsheets using Excel software to analyze data trends and improve operational efficiency.
Maintained an organized filing system for all financial documents.
Reviewed files, records and other documents to obtain information or respond to requests.
Answered telephones, directed calls, and took messages.
Delivered messages and ran errands.
Office Intern
Neighborhood United Against Drugs
Philadelphia, PA
07.2015 - 08.2015
Provided administrative support to the office staff by answering phones, filing documents, and data entry.
Assisted with meeting preparation including photocopying materials and setting up conference rooms.
Processed incoming mail and packages according to established procedures.
Scanned documents into digital format for storage in an electronic database.
Education
Bachelor of Arts - Sociology With A Concentration in Criminology
Millersville University of Pennsylvania
Millersville, PA
12-2023
Skills
Excellent Communication Skills
Client Service
Conflict Resolution
Customer Service
Listening Skills
Outgoing Personality
Time Management
Relationship Building
Reading Comprehension Skills
Professionalism
Patience
Leadership
Problem solving
Respect for Diversity
Certification
Certified Mandated Reporter (October 4, 2023)
PA Child Abuse Clearances
References
References available upon request.
Timeline
Youth Career Specialist
Philadelphia Youth Network, Inc.
05.2023 - Current
Leading Sales Associate
Victoria's Secret & PINK
05.2022 - Current
Lead Cashier
CVS Pharmacy
06.2021 - 01.2022
Lead Cashier
Family Dollar
04.2020 - 01.2021
File Clerk
David Sherman Law Firm
01.2019 - 08.2019
Business Office Clerk
The Chief Administrative Office
07.2018 - 08.2018
Office Intern
Neighborhood United Against Drugs
07.2015 - 08.2015
Bachelor of Arts - Sociology With A Concentration in Criminology