Tyjae McCaskill
Tampa,FL
Summary
Motivated and detail-oriented professional with experience across human resources, marketing, operations, and healthcare administration. Proven ability to manage people-facing responsibilities, support organizational goals, and communicate effectively with diverse teams and clients. Skilled in recruitment support, marketing strategy and promotion, daily operations assistance, and patient access coordination within a hospital setting. Known for strong organizational skills, professionalism, adaptability, and a commitment to delivering high-quality service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Lcmc Health
08.2023 - 03.2025
- Facilitated patient check-in processes, ensuring accurate data entry and efficient service delivery.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Verified insurance information, coordinating with payers to resolve discrepancies and streamline billing workflows.
- Assisted patients with appointment scheduling, enhancing access to healthcare services and improving patient satisfaction.
- Communicated effectively with clinical staff to support patient flow and optimize operational efficiency within the department.
- Managed front desk operations, providing outstanding customer service while addressing inquiries and concerns promptly.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Marketing Associate
Treehouse Nola
07.2022 - 03.2025
- Collaborated with cross-functional teams to coordinate promotional events, driving engagement and brand loyalty.
- Planned and executed marketing campaigns to promote club events, meetings, and initiatives
- Managed the club’s social media platforms to increase engagement and visibility
- Designed promotional materials such as posters, flyers, and digital content
- Coordinated with club officers to align marketing strategies with club goals
- Increased event attendance through targeted outreach and creative promotions
- Maintained a consistent brand image across all marketing channels
- Analyzed engagement and feedback to improve future marketing efforts
- Grew social media engagement by 75% through consistent content creation
HR Coordinator
Beacon of Light Residential LLC
08.2021 - 06.2022
- Assisted in recruitment process by screening resumes and scheduling interviews.
- Managed employee onboarding procedures, ensuring compliance with company policies.
- Coordinated training sessions, enhancing employee skills and knowledge retention.
- Maintained HR databases, ensuring accuracy and confidentiality of employee records.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
- Conducted new employee onboarding and provided ongoing orientation training.
- Handled employee inquiries and complaints regarding policy and benefits issues.
Assistant Manager
Nola Restaurant HQ
04.2020 - 08.2021
- Managed daily operations to ensure efficiency and adherence to company standards.
- Developed staff training programs to enhance team performance and service quality.
- Oversaw inventory management systems, ensuring accurate stock levels and timely replenishment.
- Led initiatives for staff engagement, fostering a positive workplace culture and team cohesion.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
Associate of Science - Sonography
Delgado Community College
New Orleans, LA05-2027
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Staff management
- Operations management
- Staff development
- Time management
- Market analysis
- Digital marketing
- New employee orientation
- Employee relations
- HR software proficiency
Timeline
Patient Access Representative
Lcmc Health
08.2023 - 03.2025
Marketing Associate
Treehouse Nola
07.2022 - 03.2025
HR Coordinator
Beacon of Light Residential LLC
08.2021 - 06.2022
Assistant Manager
Nola Restaurant HQ
04.2020 - 08.2021
Associate of Science - Sonography
Delgado Community College