Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ROW Operation Manager
Low Income Housing Institute
08.2021 - Current
Supervising several staff members at the site maintaining a safe environment for all the residents at Tacoma Emergency Micro Shelter in Pierce County
Coordinating with community organization, public agencies, and advocates to develop innovated solutions to the homeless crisis in Pierce County. .
Experience in providing service to low-income and/or homeless population, with several years of working directly with individuals with substance abuse and mental health.
Ability to work in a fast-paced, fairly independently and autonomous work environment. Self-starter highly organized, able to prioritize, meeting deadlines.
Managed several staff members, community groups, government entities, volunteers and future resident on community notification, tours and community outreach.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Provided an on-site presence, monitored the site and surrounding areas
Assist client villagers with move in and out process, completing all necessary paperwork to enter into the program
Providing outreach and information to neighborhood organization, residents, and the Community Advisory Committee
Monitoring individuals entering and exiting the property, maintaining a daily electronic log, and incident reports
Managed and motivated employees to be productive and engaged in work.
Supervised operations staff and kept employees compliant with company policies and procedures.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Facilitated smooth collaboration between departments through clear communication channels.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Case Manager
Low Income Housing Institute
12.2019 - 08.2021
Building effective relationships with clients assisting formally homeless individual to stable and permanent supportive housing, short term service planning and employment skill building for low-income individuals
Excellent communication skills, proficient in Microsoft, Excel, Google, and Zoom
Building and maintain relationships with the community agencies and service providers
Knowledge of resources in Pierce County
Maintained recorded and contacts with agencies and case manager records
Participated in fundraising for support services by providing information about our program, the success, and feedback to help establish more programs to assist the homeless population
Homeless Outreach Worker
Comprehensive Life Resources
11.2019 - 01.2020
Ability to complete paperwork within required timeframes, meets content requirements, grammatically correct, and engages client participation in treatment planning
Demonstrates flexibility in practice, develops strong relationships with other employees, and provides good team communication and engages family members and natural supports in treatment planning
Ability to receive and apply feedback, is accountable, and contributes to a positive work environment
Develops and maintains a self-care plan, seeks supervision when needed and recognizes signs of burnout
Demonstrates timely, consistent, and direct communication is provided to team members and supervisors
Demonstrates utilization of all resources available in treatment planning
Demonstrates engagement skills through use of relationships and application of motivational interviewing, and crisis intervention skills through a variety of clientele
Ability to utilize consultation and feedback, and utilizes training for professional development
Demonstrates ethical decision-making skills and appropriate boundaries
Ability to meet productivity requirements and consumers are discharged with improved symptoms
Demonstrates empathy, hopefulness, and resourcefulness in communicating with others
Promote whole health care as a key to people's recovery and quality of life
Able to use basic technology required to do job functions, including, using messaging applications, ArcGIS, etc
Chemical Dependency Counselor
American Behavioral Health
07.2017 - 11.2018
Provide counseling services to offenders in a close custody environment following all policies and procedures to ensure the safety of all staff and clients served
Facilitation of treatment groups, individual counseling, and resources including serving as a liaison between their families, other agencies, and healthcare professionals
Worked closely with Washington State Department of Correction staff to coordinate all program services and provide information for case management/record management upon offender's release
Chemical Dependency Counselor
Northwest Integrated Health
07.2016 - 07.2017
Behavioral therapies-including individual and group counseling
Case management, treatment and services plan assessing continually and modified as necessary to meet client changing needs
Working with other health and human service providers, using the integrated approach to services
Chemical Dependency Counselor
Spectrum Health Care
09.2014 - 12.2015
Provide counseling services to offenders in the assigned treatment program including the facilitation of treatment groups, individual counseling, case management services, and clinical documentation
Work closely with Washington Department of Corrections staff to coordinate all program services and provide information for case management/records management as needed
Chemical Dependency Counselor
Sound Counseling
01.2013 - 09.2014
Conduct initial evaluations of their clients to assess the scope and depth of their chemical dependency issues, determine a client's readiness for treatment and develop a mutually agreed upon treatment plan
Conduct group, individual therapy sessions, using a relapse prevention mode
Educate the client to identify warning signs, which are thoughts, feelings, events and actions that trigger him to want to abuse chemicals
Education
Bachelor's - Liberal Arts
Evergreen State College
Tacoma, WA
06.2017
Associate of Applied Science - Human Service
Tacoma Community College
Tacoma, WA
06.2014
Skills
Coordinating with community organizations
Public agency collaboration
Advocacy
Service provision to low-income populations
Substance abuse support
Mental health support
Fast-paced work environment
Self-starter
Highly organized
Prioritization
Meeting deadlines
Staff management
Community outreach
Motivational Interviewing
Records Management
Crisis Intervention
Social Work
Documentation review
Supervising experience
Time Management
Team Leadership
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Staff Management
Operations Management
Project Management
Cross-Functional Teamwork
Policy Implementation
Schedule Preparation
Workforce Management
Performance Evaluations
Teamwork and Collaboration
Decision-Making
Accomplishments
Collaborated with team of eight in the development of Right of Way Shelter Program in Pierce County.
Certification
CPR/AED Certification
ServSafe Food Handler's Certification
Languages
English
Full Professional
Timeline
ROW Operation Manager
Low Income Housing Institute
08.2021 - Current
Case Manager
Low Income Housing Institute
12.2019 - 08.2021
Homeless Outreach Worker
Comprehensive Life Resources
11.2019 - 01.2020
Chemical Dependency Counselor
American Behavioral Health
07.2017 - 11.2018
Chemical Dependency Counselor
Northwest Integrated Health
07.2016 - 07.2017
Chemical Dependency Counselor
Spectrum Health Care
09.2014 - 12.2015
Chemical Dependency Counselor
Sound Counseling
01.2013 - 09.2014
Associate of Applied Science - Human Service
Tacoma Community College
CPR/AED Certification
ServSafe Food Handler's Certification
Bachelor's - Liberal Arts
Evergreen State College
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