Tyjana Campbell
Tacoma,WA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ROW Operation Manager
Low Income Housing Institute
08.2021 - Current
- Supervising several staff members at the site maintaining a safe environment for all the residents at Tacoma Emergency Micro Shelter in Pierce County
- Coordinating with community organization, public agencies, and advocates to develop innovated solutions to the homeless crisis in Pierce County. .
- Experience in providing service to low-income and/or homeless population, with several years of working directly with individuals with substance abuse and mental health.
- Ability to work in a fast-paced, fairly independently and autonomous work environment. Self-starter highly organized, able to prioritize, meeting deadlines.
- Managed several staff members, community groups, government entities, volunteers and future resident on community notification, tours and community outreach.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Provided an on-site presence, monitored the site and surrounding areas
- Assist client villagers with move in and out process, completing all necessary paperwork to enter into the program
- Providing outreach and information to neighborhood organization, residents, and the Community Advisory Committee
- Monitoring individuals entering and exiting the property, maintaining a daily electronic log, and incident reports
- Managed and motivated employees to be productive and engaged in work.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Case Manager
Low Income Housing Institute
12.2019 - 08.2021
- Building effective relationships with clients assisting formally homeless individual to stable and permanent supportive housing, short term service planning and employment skill building for low-income individuals
- Excellent communication skills, proficient in Microsoft, Excel, Google, and Zoom
- Building and maintain relationships with the community agencies and service providers
- Knowledge of resources in Pierce County
- Maintained recorded and contacts with agencies and case manager records
- Participated in fundraising for support services by providing information about our program, the success, and feedback to help establish more programs to assist the homeless population
Homeless Outreach Worker
Comprehensive Life Resources
11.2019 - 01.2020
- Ability to complete paperwork within required timeframes, meets content requirements, grammatically correct, and engages client participation in treatment planning
- Demonstrates flexibility in practice, develops strong relationships with other employees, and provides good team communication and engages family members and natural supports in treatment planning
- Ability to receive and apply feedback, is accountable, and contributes to a positive work environment
- Develops and maintains a self-care plan, seeks supervision when needed and recognizes signs of burnout
- Demonstrates timely, consistent, and direct communication is provided to team members and supervisors
- Demonstrates utilization of all resources available in treatment planning
- Demonstrates engagement skills through use of relationships and application of motivational interviewing, and crisis intervention skills through a variety of clientele
- Ability to utilize consultation and feedback, and utilizes training for professional development
- Demonstrates ethical decision-making skills and appropriate boundaries
- Ability to meet productivity requirements and consumers are discharged with improved symptoms
- Demonstrates empathy, hopefulness, and resourcefulness in communicating with others
- Promote whole health care as a key to people's recovery and quality of life
- Able to use basic technology required to do job functions, including, using messaging applications, ArcGIS, etc
Chemical Dependency Counselor
American Behavioral Health
07.2017 - 11.2018
- Provide counseling services to offenders in a close custody environment following all policies and procedures to ensure the safety of all staff and clients served
- Facilitation of treatment groups, individual counseling, and resources including serving as a liaison between their families, other agencies, and healthcare professionals
- Worked closely with Washington State Department of Correction staff to coordinate all program services and provide information for case management/record management upon offender's release
Chemical Dependency Counselor
Northwest Integrated Health
07.2016 - 07.2017
- Behavioral therapies-including individual and group counseling
- Case management, treatment and services plan assessing continually and modified as necessary to meet client changing needs
- Working with other health and human service providers, using the integrated approach to services
Chemical Dependency Counselor
Spectrum Health Care
09.2014 - 12.2015
- Provide counseling services to offenders in the assigned treatment program including the facilitation of treatment groups, individual counseling, case management services, and clinical documentation
- Work closely with Washington Department of Corrections staff to coordinate all program services and provide information for case management/records management as needed
Chemical Dependency Counselor
Sound Counseling
01.2013 - 09.2014
- Conduct initial evaluations of their clients to assess the scope and depth of their chemical dependency issues, determine a client's readiness for treatment and develop a mutually agreed upon treatment plan
- Conduct group, individual therapy sessions, using a relapse prevention mode
- Educate the client to identify warning signs, which are thoughts, feelings, events and actions that trigger him to want to abuse chemicals
Education
Bachelor's - Liberal Arts
Evergreen State College
Tacoma, WA06.2017
Associate of Applied Science - Human Service
Tacoma Community College
Tacoma, WA06.2014
Skills
- Coordinating with community organizations
- Public agency collaboration
- Advocacy
- Service provision to low-income populations
- Substance abuse support
- Mental health support
- Fast-paced work environment
- Self-starter
- Highly organized
- Prioritization
- Meeting deadlines
- Staff management
- Community outreach
- Motivational Interviewing
- Records Management
- Crisis Intervention
- Social Work
- Documentation review
- Supervising experience
- Time Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Policy Implementation
- Schedule Preparation
- Workforce Management
- Performance Evaluations
- Teamwork and Collaboration
- Decision-Making
Accomplishments
- Collaborated with team of eight in the development of Right of Way Shelter Program in Pierce County.
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
Languages
English
Full Professional
Timeline
ROW Operation Manager
Low Income Housing Institute
08.2021 - Current
Case Manager
Low Income Housing Institute
12.2019 - 08.2021
Homeless Outreach Worker
Comprehensive Life Resources
11.2019 - 01.2020
Chemical Dependency Counselor
American Behavioral Health
07.2017 - 11.2018
Chemical Dependency Counselor
Northwest Integrated Health
07.2016 - 07.2017
Chemical Dependency Counselor
Spectrum Health Care
09.2014 - 12.2015
Chemical Dependency Counselor
Sound Counseling
01.2013 - 09.2014
Associate of Applied Science - Human Service
Tacoma Community College
- CPR/AED Certification
- ServSafe Food Handler's Certification
Bachelor's - Liberal Arts
Evergreen State College
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