Tyjanae Gamble
Houston,TX
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Energetic professional proudly certified in customer service. Poised and reliable with experience training and mentoring new employees in phone etiquette and customer service.
Overview
5
5
years of professional experience
Work History
Customer Service Lead
Trego Dugan Aviation
05.2022 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Greeted customers and listened closely to problems described to determine solutions.
Server
Pappadeaux's Seafood Kitchen
03.2021 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Customer Service Cashier
Sam's Club
11.2020 - 05.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Cashier Team Lead
McDonald's
03.2018 - 08.2020
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Willowridge High School
Houston, TX05.2019
Skills
- Receiving Support
- Microsoft Excel
- Calendaring
- Managing Multiple Tasks
- Filing
- Sales
- Conflict Resolution
- Professional Telephone Demeanor
Timeline
Customer Service Lead
Trego Dugan Aviation
05.2022 - Current
Server
Pappadeaux's Seafood Kitchen
03.2021 - 06.2022
Customer Service Cashier
Sam's Club
11.2020 - 05.2021
Cashier Team Lead
McDonald's
03.2018 - 08.2020
High School Diploma -
Willowridge High School
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