Summary
Overview
Work History
Education
Skills
Timeline
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TyJanae Smith

Garland

Summary

Dynamic Outbound Call Center Representative with a proven track record of exceeding daily goals and setting appointments. Skilled in persuasion and active listening, I effectively engage clients while demonstrating empathy and adaptability. Committed to enhancing member experiences through high-energy communication and professional courtesy.

Overview

2
2
years of professional experience

Work History

Outbound Call Center Representative

United Healthcare
08.2023 - 09.2025
  • Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
  • Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
  • Present a positive, professional, and high energy approach to clients, health plan members, and team members
  • Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment
  • Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
  • Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
  • Report member complaints and escalations immediately to Member Engagement Managers
  • Participate in peer side-by-side coaching as needed

Education

High School Diploma -

Mesquite High School
Mesquite, TX
06-2023

Skills

  • Persuasion Speaking Skills
  • Empathy
  • Adaptability
  • Self Control
  • Taking responsibility
  • Patience
  • Active Listening

Timeline

Outbound Call Center Representative

United Healthcare
08.2023 - 09.2025

High School Diploma -

Mesquite High School

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