Summary
Overview
Work History
Education
Skills
Certification
Personal Development
Timeline
Generic

Tyjaya Akwei

Grimesland,NC

Summary

Detail-oriented and results-driven professional with experience in customer service, case management, and administrative support. Skilled in eligibility determination, compliance, client relations, and benefits administration. Adept at analyzing financial and personal data, managing caseloads, and ensuring timely service delivery. Strong ability to collaborate with cross-functional teams, maintain accurate records, and assist individuals in navigating public assistance programs. Currently pursuing an Associate’s Degree in Business Administration (Accounting) to further strengthen knowledge of economic services and program management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service

Sunset Trading LLC
02.2024 - 07.2024
  • Conducted client assessments to determine product needs and provided accurate information on available resources.
  • Maintained and updated client records, ensuring data accuracy and compliance with company policies.
  • Addressed and resolved customer concerns, ensuring timely and effective service delivery.
  • Collaborated with internal departments to facilitate seamless case processing and program eligibility verification.
  • Assisted with financial transactions, documentation verification, and policy compliance checks.
  • Provided exceptional customer service, resulting in repeat business and positive reviews.
  • Promoted repeat business by consistently delivering superior customer service experiences.
  • Delivered exceptional customer service by addressing inquiries professionally and courteously.
  • Drove excellence in customer service while overseeing department functions.

Customer Service

Aalberts Surface Technologies
07.2022 - 10.2023
  • Assessed client eligibility by reviewing inquiries files and verifying required documentation for accuracy and compliance.
  • Resolved benefit discrepancies and client inquiries by providing clear guidance and escalating complex cases as needed.
  • Coordinated with internal teams to ensure timely processing of applications and distribution of benefits.
  • Maintained accurate job card records and documentation to support policy compliance and program integrity.
  • Answered client queries and complaints to provide strong customer service.
  • Provided exceptional customer service to drive satisfaction.
  • Provided excellent customer service to exceed customer expectations.
  • Developed knowledge base for customer service reps, reducing resolution time.
  • Increased client retention by providing superior customer service.
  • Provided exceptional customer service, resolving client issues efficiently and effectively.
  • Improved customer service levels with timely and accurate demand forecasts.

Logistics Specialist

Sig Sauer
06.2019 - 08.2021
  • Oversaw inventory control and shipment logistics, ensuring all procedures met quality and compliance standards.
  • Conducted data analysis and reporting to track supply chain efficiency.
  • Reviewed purchase orders, packing lists, and warehouse documentation to verify order accuracy.
  • Managed inventory discrepancies by investigating and resolving issues proactively.
  • Provided training and guidance to team members, ensuring operational consistency.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Managed inventory levels for optimal cost savings and minimal stockouts.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.

Education

AS - Business Administration

Mount Wachusett’s College
12.2025

Skills

  • Applications
  • Knowledge of regulations and Procedure
  • Data Entry
  • Communication
  • Mathematical Reasoning
  • Memos
  • Microsoft 365
  • Reliable customer service
  • Excellent customer service skills
  • Payroll customer service
  • Outstanding customer service
  • Customer service optimization
  • Data entry
  • Critical thinking
  • Customer service
  • Active listening

Certification

Human Resource Management Certification

Personal Development

Workforce Development Participant

Koinonia Community Solutions

Level Up Workforce Training - Washington, NC

  • Completed training in career goal setting, professional communication, soft skills, and workplace expectations through exercises and mentorship.
  • Practiced resume writing and participated in structured mock interviews with feedback.
  • Learned stress management and coping techniques to support resilience in the workplace.

Timeline

Customer Service

Sunset Trading LLC
02.2024 - 07.2024

Customer Service

Aalberts Surface Technologies
07.2022 - 10.2023

Logistics Specialist

Sig Sauer
06.2019 - 08.2021

AS - Business Administration

Mount Wachusett’s College

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Tyjaya Akwei