Ty'Jhireauna Murphy
Conyers,GA
Summary
Dedicated Customer Service Professional skilled in delivering comprehensive support and problem-solving solutions. Strong interpersonal and communication abilities, combined with a solid background in warehouse operations and machine operation. Proven capacity to prioritize tasks effectively while managing multiple responsibilities in both independent and team settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production Operator II
Absolics
Covington, GA
10.2024 - Current
- Overseeing the manufacturing of electronic semiconductors, which are commonly known as integrated circuits or microchips. Maintained a safe and clean working environment by complying with procedures, rules, and regulations.
- Achieved production goals through effective time management on assembly line.
- Followed detailed verbal or written instructions and visual aids to perform assembly work.
- Inspected parts for defects during each step of the assembly process to ensure quality control standards were met.
- Assembled and installed components, equipment, wiring, and piping systems, ensuring adherence to production standards.
- Read print drawings to determine dimensions, design, and materials for construction.
- Performed mechanical assembly operations with accuracy in a timely manner.
- Built and tested assemblies utilizing hand tools, power tools, fixtures, templates, drawings, and blueprints.
- Inspecting: Inspecting packages and shipping containers for damage and compliance with shipping regulations
- Organizing: Keeping products organized and accessible
- Recording: Keeping records of packages, including delivery notes and invoices
- Filling out forms: Filling out packing and order forms with relevant shipping information
- Cleaning: Cleaning shipping containers and other shipping supplies
- Maintaining: Maintaining a clean and safe work environment
- Operating equipment: Operating warehouse machinery safely and efficiently
- Rotating stock: Rotating stock when needed
- Leveraged computer skills to manage data and enhance process efficiency.
- Set up machines (calibration, cleaning etc.) to start a production cycle
- Control and adjust machine settings (e.g. speed)
- Feed raw material or parts to semi-automated machines
- Inspect parts with precision and measuring tools
- Test operation of machines periodically
- Fix issues that might occur during the shift
- Check output to spot any machine-related mistakes or flaws
- Keep records of approved and defective units or final products
- Maintain activity logs
Assembler, Warehouse Packager, & Machine Operator
Diversitech
Conyers, GA
03.2022 - 10.2024
- Maintained a safe and clean working environment by complying with procedures, rules, and regulations.
- Met production goals by efficiently managing time while working on the assembly line.
- Followed detailed verbal or written instructions and visual aids to perform assembly work.
- Inspected parts for defects during each step of the assembly process to ensure quality control standards were met.
- Successfully assembled and installed components, equipment, wiring, and piping systems to meet production standards.
- Inspected parts for proper insertion and placement.
- Read print drawings to determine dimensions, design, and materials for construction.
- Performed mechanical assembly operations with accuracy in a timely manner.
- Built and tested assemblies utilizing hand tools, power tools, fixtures, templates, drawings, and blueprints.
- Pulled, packed, and weighed products based on customer orders to ensure accurate fulfillment.
- Labeled products and packages accurately to facilitate inventory management and shipping processes.
- Inspected packages and shipping containers for damage and ensured compliance with shipping regulations.
- Kept products organized and easily accessible to streamline order fulfillment and inventory management.
- Maintained accurate records of packages, including delivery notes and invoices, for tracking purposes.
- Completed packing and order forms with accurate shipping information to ensure seamless logistics.
- Strong computer skills
- Cleaning: Cleaning shipping containers and other shipping supplies
- Maintaining: Maintaining a clean and safe work environment
- Operating equipment: Operating warehouse machinery safely and efficiently
- Rotating stock: Rotating stock when needed
- Set up machines (calibration, cleaning etc.) to start a production cycle
- Control and adjust machine settings (e.g. speed)
- Feed raw material or parts to semi-automated machines
- Inspect parts with precision and measuring tools
- Test operation of machines periodically
- Fix issues that might occur during the shift
- Check output to spot any machine-related mistakes or flaws
- Keep records of approved and defective units or final products
- Maintain activity logs
Customer Service Representative
Value Village
Conyers, GA
12.2018 - 12.2019
- Managed customer service operations efficiently, while providing excellent customer service.
- Trained customer service representatives on customer service standards, policies, and procedures.
- Developed and maintained customer service standards to ensure excellent customer service.
- Resolved customer service requests promptly while providing friendly customer service experience.
- Monitored customer service interactions to ensure adherence to customer service standards.
- Handled customer service inquiries efficiently while providing exceptional customer service experience.
- Resolved customer service requests quickly and efficiently while providing excellent customer service.
- Strong computer skills
- Managed customer service initiatives, including training staff on providing exceptional customer service.
- Developed customer service protocols and trained staff on proper customer service techniques.
- Took inbound sales calls and transferred those calls to the appropriate sales personnel.
Education
Dental Assistant Candidate -
UEI College
Stone Mountain, GA05-2026
High School Diploma -
Salem High School
Conyers, GA05-2021
Skills
- CNC machines
- Computer numerical control
- Manual machining
- Assembly procedures
- Assembly and Production
- Production equipment experience
- Machine maintenance
- Safety compliance
- Work ethic
- Heavy lifting
- Writing and speaking
- Quality Control
- Production Safety
- Manufacturing Processes
- Breakdown troubleshooting
- Disinfection techniques
- Quick decision-making
- Attention to detail
- Complex Problem-Solving
- CNC programming
- Team collaboration
- Root cause analysis
- Operational Standards
- Universal Precautions
- Radiation Protection
- Computer skills
- Microsoft Excel
- Data entry
- Materials management
- Multitasking and prioritization
- Multitasking skills
- Workflow Coordination
- Staff training
- Positive and professional
- Negotiation
- Conflict resolution
- Tracking complaints
- Acting Quickly
- Strong Writing and Verbal Skills
- Quality control
- Hand tools
- Professional demeanor
- Process Improvement
- Manufacturing
- Strong work ethic
- OSHA
- Hand and power tools
- Machine Troubleshooting
Certification
CPR
Timeline
Production Operator II
Absolics
10.2024 - Current
Assembler, Warehouse Packager, & Machine Operator
Diversitech
03.2022 - 10.2024
Customer Service Representative
Value Village
12.2018 - 12.2019
Dental Assistant Candidate -
UEI College
High School Diploma -
Salem High School