Tyjwania Mercier
Vancouver,WA
Summary
Proven Combo Dispatcher and Customer Service Representative with a track record of enhancing customer satisfaction and streamlining operations at Waste Management. Skilled in decision-making and verbal communication, adept at managing over 80 accounts and ensuring driver safety. Excelled in team work scheduling and problem-solving, significantly improving service quality.
Overview
23
23
years of professional experience
Work History
Combo Dispatcher
Waste Management
05.2017 - Current
- Trained and provided guidance to new team members to apply best practices.
- Facilitated smooth transitions between Route Managers, WM drivers. documenting unresolved calls and ongoing incidents.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to customer and drivers.
- Monitored vehicle locations to coordinate service and driver safety.
- Tracked and monitored vehicle performance in order to obtain Quality Of Service.
- Answered phone calls and responded to customer emails.
Customer Service Representative
Sapa / Hydro Extrusions
09.2001 - 02.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Designed and measured aluminum parts for production.
- Processed incoming orders.
- Managed over 80 accounts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
Education
Associate of Science - Accounting And Finance
Western Business College
Portland, OR01-1996
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Problem-solving
- Maintaining call metrics
- Verbal and written communication
- Workload management
- Call center software
- Team work scheduling
Timeline
Combo Dispatcher
Waste Management
05.2017 - Current
Customer Service Representative
Sapa / Hydro Extrusions
09.2001 - 02.2017
Associate of Science - Accounting And Finance
Western Business College
Similar Profiles
Joel DaleyJoel Daley
Fleet Manager at Waste ManagementFleet Manager at Waste Management
Martinez RogersMartinez Rogers
Commercial Roll Off Driver at Waste ManagementCommercial Roll Off Driver at Waste Management
David A. PezzoneDavid A. Pezzone
Customer Service Sales Representative at Waste ManagementCustomer Service Sales Representative at Waste Management
Angel DelarosaAngel Delarosa
ASL Residential Driver at Waste ManagementASL Residential Driver at Waste Management
DANIEL R. GARDINERDANIEL R. GARDINER
Loading Dock Supervisor at United Grain CorporationLoading Dock Supervisor at United Grain Corporation