Summary
Overview
Work History
Education
Skills
Timeline
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Ty'Kandria Ingram

Summary

Dynamic and results-driven professional with extensive experience in customer service at Taco Bell. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Recognized for exceptional multitasking skills and attention to detail, consistently exceeding performance expectations while maintaining high standards of service and integrity.

Offering strong leadership qualities and commitment to professional growth. Brings ability to quickly learn company protocols and efficiently manage team operations. Ready to use and develop organizational and leadership skills for my role.

Overview

6
6
years of professional experience

Work History

Crew Member

Taco Bell
06.2018 - 02.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.

Inventory Specialist

RGIS Inventory
03.2018 - 06.2018
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each shift
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

Customer Service Representative

Morley's
10.2017 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Ensures compliance with HIPAA regulations when handling sensitive patient information, protecting client at all times

Backup Chore Provider

Michigan Adult Home Health
11.2012 - 11.2017
  • Delivered personalized chore solutions based on individual client preferences and needs.
  • Provided exceptional customer service experiences, leading to many returning clients over time.
  • Utilized appropriate tools and equipment for each specific task, ensuring efficiency and effectiveness in service delivery.
  • Observed and reported changes in client's conditions.

Waitress

Kardinall Grill
09.2016 - 08.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.

Waitress

Rita's Soul Food Cafe
10.2015 - 03.2016
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Associate of Health Science - Nursing

Bluegrass Community And Technical College
Lexington, KY
05-2027

No Degree - Business Management

University of Phoenix
Tempe, AZ
11-2021

High School Diploma -

Saginaw High School
Saginaw, MI
06-2017

No Degree -

MI State Youth Leadership Academy
Michigan
07-2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Problem-solving
  • Attention to detail
  • Self-discipline
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities

Timeline

Crew Member

Taco Bell
06.2018 - 02.2019

Inventory Specialist

RGIS Inventory
03.2018 - 06.2018

Customer Service Representative

Morley's
10.2017 - 03.2018

Waitress

Kardinall Grill
09.2016 - 08.2017

Waitress

Rita's Soul Food Cafe
10.2015 - 03.2016

Backup Chore Provider

Michigan Adult Home Health
11.2012 - 11.2017

Associate of Health Science - Nursing

Bluegrass Community And Technical College

No Degree - Business Management

University of Phoenix

High School Diploma -

Saginaw High School

No Degree -

MI State Youth Leadership Academy

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