Ty'kayla Woodard
Water Valley,MS
Summary
Personable and efficient with strong commitment to providing excellent patient service and support in fast-paced healthcare environment. Knowledgeable in medical terminology and patient data entry, adept at using electronic health records and managing confidential information with accuracy. Focused on enhancing patient experiences and streamlining registration processes for seamless operation. Strong focus on teamwork, adaptability, and achieving results in fast-paced environment. Reliable and flexible, able to handle changing needs and priorities efficiently.
Overview
4
4
years of professional experience
Work History
ER Registration Clerk
Medical Center Barbour
02.2025 - 09.2025
- Processed patient registrations efficiently to minimize wait times and enhance service delivery.
- Inputted and verified patient information in electronic health record systems to ensure accuracy.
- Assisted patients with insurance inquiries, clarifying coverage details and resolving issues promptly.
- Maintained confidentiality of patient records in compliance with HIPAA regulations at all times.
- Improved patient care by effectively communicating with medical professionals regarding patient information.
- Expedited admission process for critical cases by promptly obtaining necessary authorizations from insurance providers.
Correctional Officer
Core Civic
06.2024 - 01.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Remote Customer Service Specialist
DHL
01.2023 - 04.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Accounts Receivable Specialist
Bunzl
03.2022 - 12.2022
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Education
Associate Degree - Sports Management
Itawamba Community College
Fulton, MS05.2024
High School Diploma -
Water Valley High School
Water Valley, MS05.2022
Skills
- Microsoft Excel
- Aging reports analysis
- Data inputting
- Customer relations
- Conflict resolution skills
- Multitasking Abilities
- Patient scheduling
- Patient registration
- HIPAA compliance
- Patient confidentiality
- Insurance verification
Timeline
ER Registration Clerk
Medical Center Barbour
02.2025 - 09.2025
Correctional Officer
Core Civic
06.2024 - 01.2025
Remote Customer Service Specialist
DHL
01.2023 - 04.2024
Accounts Receivable Specialist
Bunzl
03.2022 - 12.2022
High School Diploma -
Water Valley High School
Associate Degree - Sports Management
Itawamba Community College