Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic
TYKEA WATKINS

TYKEA WATKINS

Austell,GA

Summary

Dynamic professional with a proven track record at Wellstar Healthcare, excelling in customer service and office administration. Skilled in EHR management, HIPAA compliance, and streamlining office operations. Known for attention to detail, and a commitment to excellence in patient care and administrative efficiency.

Overview

9
9
years of professional experience

Work History

Front Office Specialist

Wei/star Healthcare
01.2022 - Current
  • Manage patient check-in/outs, collected payments, scheduled appointments, & performed clerical tasks, demonstrating proficiency in patient billing & scheduling, monitored and responded to communications, ensuring timely organization & collaborate with physicians & nurses to facilitate efficient patient care.
  • Deliver exceptional customer service in a medical office setting, maintaining AIDET principles.
  • Safeguard confidential medical records in compliance with HIPAA regulations.
  • Collect & input accurate patient demographic & insurance data into EPIC for complete record-keeping.
  • Contribute to a 5% overall improvement in well-child metric metrics (infant to teen) through strategic initiatives & attentive patient care in healthcare administration.

Force Support Administrator

United States Air Force Reserve
01.2016 - Current
  • In my role, I ensure strict adherence to certification requirements while demonstrating exceptional attention to detail in training and development.
  • Plan and execute morale events and training sessions, fostering team cohesion and professional development, exhibiting skills in event planning and personnel engagement.
  • Manage phone calls, emails, and scheduling, including coordination of fitness tests, showcasing strong calendar management and correspondence-handling skills.
  • Serve as FIM for USAFE, overseeing compliance for 47 squadrons, ensuring timely documentation processing, access management, and ongoing readiness communication.

Education

B.A. - Psychology

Albany State University
01.2016

Skills

  • Insurance verification
  • Office administration
  • Calendar management
  • Front desk support
  • Privacy and security regulations (HIPAA)
  • Customer service
  • Documentation management
  • Onboarding and orientation

Professional Development

  • WellSTARS & STRIPES, Wellstar Healthcare, 01/01/22, Current
  • B.R.A.V.E. (Black Resources Activating Value & Equity), Wellstar Healthcare, 01/01/22, Current

Timeline

Front Office Specialist

Wei/star Healthcare
01.2022 - Current

Force Support Administrator

United States Air Force Reserve
01.2016 - Current

B.A. - Psychology

Albany State University

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