Tykeasia Miller

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer and balanced daily transactions.
• Assisted customers with inquiries and provided exceptional service.
• Collaborated with team members to enhance store operations and customer experience.
• Trained new cashiers on procedures and best practices for efficiency.

• Provided remote support to policyholders regarding insurance coverage, insurance claims, billing, renewals, and account updates.

• Assisted customers with understanding policy terms, coverage options, and claim procedures, ensuring clear and accurate communication.

• Handled high-volume inbound and outbound calls, emails, and chat inquiries

while maintaining professionalism and confidentiality.

• Processed policy changes, endorsements, cancellations, and reinstatements in compliance with company and regulatory guidelines.

• Investigated and resolved customer concerns by coordinating with adjusters, underwriters, and third-party vendors.

• Educated customers on available insurance products, discounts, and services to improve satisfaction and retention.

• Maintained strict HIPPA compliance to safeguard patient data
• Resolved healthcare-related inquiries with empathy and professionalism
• Improved first-call resolution by listening attentively to client needs
• Streamlined scheduling processes with advanced software, improving time management for patients and medical teams

• Resolve customer issues promptly, improving satisfaction scores through efficient problem-solving and product troubleshooting
• Reduced average handling time by implementing improved service processes
• Supported a high call volume with a professional, positive approach
• Provided clear and effective solutions without requiring retention

• Delivered compassionate and professional support to members, providers, and caregivers regarding healthcare benefits, claims, authorization and eligibility.
• Assisted patients with understanding medical procedures, insurance coverage, and providers networks, ensuring clear communication of complex healthcare terms.
• Handled high-call volume inbound and outbound calls while maintaining accuracy, HIPPA compliance, and strong attention to confidentiality.
• Processed requests for ID cards, claim status updates, referrals and appointment scheduling to streamline patient access to care.
• Documented all interactions in CRM and healthcare managements systems to support continuity of care and compliance with

organizational policies.

• Coordinated with nurses, physician, and insurance representatives to resolve escalated member issues and provide timely solutions.
• Educated members on available health programs, preventive service, and cost-effective care options to improve patient outcomes and satisfaction.