Tykeem Anderson
Charleston,SC
Summary
Results-driven professional with extensive experience in customer relations and guest services. Proven ability to effectively resolve concerns, manage front desk operations, and adapt to dynamic environments. Adept in communication, problem-solving, and multitasking to ensure smooth operations and maximize customer satisfaction. Known for reliability, approachability, and a focus on delivering exceptional service while fostering a positive environment.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Planet Fitness
08.2024 - Current
- Maintained cleanliness and organization of front desk area.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Sales Associate
Old Navy
04.2024 - 10.2024
- Received and organized incoming shipments
- Restocked merchandise on the floor
- Executed price adjustments and ensured product displays met company standards.
- Greeted and assisted customers with their needs
- Promoted and enrolled customers in the loyalty program to enhance their shopping experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Retail Associate
TJ Maxx Dept Store
12.2022 - 03.2023
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Mental Health Technician
Serenity Springs Specialty Hospital
05.2020 - 09.2020
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Employee of the month twice
- Outstanding attendance
Stocker
Walmart
09.2019 - 02.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked designated items on shelves and displays.
- Maintained effective team member communication.
Education
Bachelor's degree - Psychology
McNeese State University
Lake Charles, LA05.2020
Associate's degree - Psychology
Trinidad State Junior College
Trinidad, CO05.2018
High School Diploma -
Ruston High School
Ruston, LA05-2016
Skills
- Behavioral Therapy
- Individual / Group Counseling
- Social Work
- Mental Health Counseling
- Group Therapy
- Cognitive Behavioral Therapy
- Case Management
- Sales
- Customer service
- Basic math
- Computer skills
- Retail sales
- Hospital experience
- Communication skills
- Cash handling
- Stocking
- Microsoft Office
- Cash register
- Retail math
- Dishwashing
- Car wash
- Merchandising
- Time management
- Guest relations
Accomplishments
- Received a job promotion within 1 month of hire date due to outstanding performance.
- Employee of the Month (Twice).
- Outstanding Attendance.
Timeline
Front Desk Associate
Planet Fitness
08.2024 - Current
Sales Associate
Old Navy
04.2024 - 10.2024
Retail Associate
TJ Maxx Dept Store
12.2022 - 03.2023
Mental Health Technician
Serenity Springs Specialty Hospital
05.2020 - 09.2020
Stocker
Walmart
09.2019 - 02.2020
Bachelor's degree - Psychology
McNeese State University
Associate's degree - Psychology
Trinidad State Junior College
High School Diploma -
Ruston High School
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