Tykeem Brown
Hinesville,GA
Summary
Qualified Service Technician versed in machinery, electronics and basic principles of essential job functions. Solid background in diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations with potential to impact product performance. Hardworking professional skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Technician
Chevrolet Motors
Savannah, GA
12.2022 - 10.2024
- Provided technical support to customers over the phone and in person.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Tested repaired items to ensure functionality before returning them to customers.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Conducted service appointments to diagnose and fix problems.
CAP 2 Supervisor
Walmart
Savannah , GA
06.2017 - 11.2022
- Supervised CAP 2 team to ensure all tasks were completed in a timely manner.
- Monitored staff performance and provided guidance when necessary.
- Conducted regular meetings with the CAP 2 team to review progress and provide feedback.
- Provided technical support to the CAP 2 team members as needed.
- Performed quality assurance reviews of CAP 2 projects and identified areas of improvement where required.
- Resolved conflicts between staff members and ensured that proper protocols were followed at all times.
- Worked closely with other departments in order to ensure successful collaboration on joint projects.
- Organized special events or workshops designed to promote awareness of the services offered through theCAP2 system.
- Coordinated restocks to keep retail displays organized and full for customers.
- Increased sales by optimizing in-store promotional strategies.
Supervisor
Dollar General Store
Atlanta, Georgia
07.2013 - 11.2016
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Implemented quality control measures, significantly reducing error rates.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Education
High School Diploma -
Atlanta Metropolitan State College
Atlanta, GASkills
- Technical Support
- Equipment Troubleshooting
- Customer Service
- Troubleshooting skills
- Problem and Issue Resolution
- Service ticket accuracy
- Attention to Detail
- Document Management
- Valid Driver's License
- Analytical Thinking
- Maintenance and repair
- Equipment Demonstration
- Project Oversight
- System Installation
- Hand tool expertise
- Inventory Management
- Mechanical abilities
- Operating Test Equipment
- Electrical Systems
- OSHA Requirements
Certification
- forklift operator certified
Timeline
Service Technician
Chevrolet Motors
12.2022 - 10.2024
CAP 2 Supervisor
Walmart
06.2017 - 11.2022
Supervisor
Dollar General Store
07.2013 - 11.2016
High School Diploma -
Atlanta Metropolitan State College