Tykeia SCOTT
Byram,USA
Summary
Dedicated and compassionate worker with full authorization to work in the US for any employer. Known for an unwavering work ethic and commitment to excellence, consistently exceeding expectations in all tasks. Approach every project with care and dedication, aiming to make a positive impact. Recognized for quickly adapting to new challenges and environments, adept at collaborating with diverse teams to achieve shared goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Data Integrity Specialist
UMMC
04.2022 - Current
- Identified key performance metrics for ongoing monitoring of data integrity efforts and continuous improvement opportunities.
- Supported regulatory compliance efforts with meticulous documentation and adherence to industry standards.
- Created custom reports for management, facilitating informed decision-making based on accurate information.
- Contributed significantly towards maintaining the confidentiality, integrity, and security of sensitive organizational data through robust privacy policies implementation.
- Process and take Payments
Customer Service Representative
Alorica
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Inventory Specialist
Hilton Garden Inn Hotel
12.2023 - 04.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Medical Assistant
Trinity Pediatric
11.2022 - 04.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Assistant Manager
Rack Room Shoes
04.2021 - 11.2022
- Store opener and closer
- Assisting associates
Retail Sales Consultant
AT&T
04.2021 - 12.2021
- Increased sales and customer satisfaction through personalized servicing
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Answered product questions with up-to-date knowledge of sales and store promotions
Resident Assistant
Riggs Manor
11.2019 - 04.2021
- Responded to room transfers, incident reports, and maintenance requests
- Attended, participated, and contributed to monthly staff meetings addressing resident needs
- Assisted residents in preparing for activity and social programs
- Assisted residents with daily dental and mouth care, bath functions, and hair care
Representative
Choices For Children
02.2020 - 05.2020
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Communicated with clients and customers to gather, provide and share updated information on products and services
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales
- Collected, arranged, and input information into database system
- Evaluated customer needs and feedback to drive product and service improvements
Lead Sales Associate
Dollar General
06.2019 - 11.2019
- Night time manager, close the store down, count registers
Teacher
The Learning Tree
03.2019 - 05.2019
- Of the after school program ages 4-7
Education
Bachelor Of Science - Healthcare Administration
Jackson State University
Jackson, MSMedical Assistant -
Majestic Learning
Byram, MS04.2023
Skills
- Team Motivation
- Closing Oversight
- Operational Excellence
- Executive Calendars
- Managing Multiple Priorities
- Customer Service and Satisfaction
- Data reporting
- Data organization
- Complex data interpretation
- Customer Service
- Reliability
Certification
CCMA Certified Clinical Medical
Timeline
Inventory Specialist
Hilton Garden Inn Hotel
12.2023 - 04.2024
Medical Assistant
Trinity Pediatric
11.2022 - 04.2024
Patient Access Data Integrity Specialist
UMMC
04.2022 - Current
Customer Service Representative
Alorica
11.2021 - Current
Assistant Manager
Rack Room Shoes
04.2021 - 11.2022
Retail Sales Consultant
AT&T
04.2021 - 12.2021
Representative
Choices For Children
02.2020 - 05.2020
Resident Assistant
Riggs Manor
11.2019 - 04.2021
Lead Sales Associate
Dollar General
06.2019 - 11.2019
Teacher
The Learning Tree
03.2019 - 05.2019
Medical Assistant -
Majestic Learning
Bachelor Of Science - Healthcare Administration
Jackson State University