Tykeica McClendon
Atlanta,Ga
Summary
Diligent Strategic leader with established experience in retail environments. Recognized for communicating well with customers and delivering exceptional customer service. Successful at increasing sales through upselling techniques and implementing additional processes to drive profitability. Fast learner and hard worker when taught something new. I am fast on my toes and know how to work with difficult customers. Can earn anything that can be taught.
Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.
Overview
10
10
years of professional experience
Work History
Overnight front desk Manager
Hilton Garden inn
Atlanta, GA
12.2021 - Current
- Greeting and thanking guests in a sincere, friendly manner
- Checking guests in on arrival and out on departure
- Posting charges to appropriate guest accounts
- Anticipating and addressing guests' needs, and resolving their problems and complaints
- Assisting guests with disabilities
- Operating switchboard and assisting with inquiries
- Assisting the reservations manager with taking reservations
- Collaborating and communicating with other internal departments to ensure guest satisfaction
- Complying with company procedures and safety policies
- Performing duties on a daily checklist.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared weekly employee work schedules for team members.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Retail Sales Associate
Rue 21 Store
Atlanta, GA
10.2020 - 10.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Initiated friendly conversation with customers to determine level of assistance required
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Calculated pricing, applied discounts and collected payments to process transactions
- Sell and market perfume to our customers
Collaboration, Executive Coordinator
MYM
Atlanta, GA
05.2021 - 08.2021
- Collected and organized documents and supplies
- Delivered key projects on-time and on-budget by effectively managing resources and staff
- Advised managers on organizational policies and recommended needed changes.
- Controlled access to confidential business documents, financial information and proprietary data.
- Managed filing systems for electronic and hard copy documents to keep organized records.
Executive Assistant
Social Squad Media
Atlanta, Georgia
01.2019 - 06.2021
- Revised and maintained master calendar for client appointments
- Detailed and arranged travel arrangements and venue reservations for conferences and seminars
- Set up meeting and event logistics for senior management and updated calendars
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities
- Made travel arrangements and reservations
Ride Operator
Six Flags
Atlanta, GA
06.2019 - 08.2019
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail,
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash
- Communicated with manager to discuss ride maintenance or repair issues.
Crew Member
Subway
Atlanta, GA
01.2019 - 05.2019
- Wiped down tables and equipment, swept and refilled stock
- Kept restaurant lobby, front counter, drive-thru, Kitchen and restrooms neat and clean throughout shift
- Packed fast food is produced in approved containers, cups and bags
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Answered customer questions and took orders
- Verified orders and bagged items for easy transport.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Tutoring
Big Bear Tutorial
Atlanta , GA
02.2019 - Current
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Provided appropriate learning materials for students.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Worked with students in classrooms or home environments to provide educational support.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
- Met with students and discussed educational goals and expectations.
Child Care
Care.com
Atlanta , GA
09.2021 - Current
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review.
- Attended professional meetings and conferences to maintain and improve professional competence.
Education
Master Of Political Science - Criminalistics And Criminal Science
08.2024
High School Diploma - Political Science
05.2021
Skills
- Retail merchandising expertise
- Documentation and recordkeeping
- Teamwork
- Cash register operation
- Sales expertise
- Customer assistance
- Money handline
- Retail sales
- Leadership
- Decision-maxine
- Reliable and trustworthy
- Active listening
- Multitasking
- Critical thinking
- Communication
- Computer Skills
- Planning
- Team building
- Room Assignments
- Hotel Reservation Systems
- Verbal and Written Communication
- Safety and Security Procedures
- Customer Service
- Office Management
- Time Management
- Team Management
- Guest Amenities
- Staff Training
- Rate Changes
- Shift Scheduling
- Staff Supervision
Timeline
Overnight front desk Manager - Hilton Garden inn
12.2021 - Current
Child Care - Care.com
09.2021 - Current
Collaboration, Executive Coordinator - MYM
05.2021 - 08.2021
Retail Sales Associate - Rue 21 Store
10.2020 - 10.2021
Ride Operator - Six Flags
06.2019 - 08.2019
Tutoring - Big Bear Tutorial
02.2019 - Current
Executive Assistant - Social Squad Media
01.2019 - 06.2021
Crew Member - Subway
01.2019 - 05.2019
Georgia State University - Master Of Political Science, Criminalistics And Criminal Science
Douglass High School - High School Diploma, Political Science
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