Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ty’Keira Holley

Edenton,NC

Summary

Professional customer service expert, poised to drive impactful results and strengthen team dynamics. Extensive experience in managing customer interactions and implementing service improvements. Known for fostering collaboration and flexibility in responding to evolving customer needs. Adept at conflict resolution and prioritizing client satisfaction.

Overview

2022
2022
years of professional experience

Work History

Customer Service Leader

Food Lion
01.2017 - 2025
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.

Income Maintenance Caseworker II

Bertie County Social Services
2024 - 2024
  • Assessed client eligibility for income maintenance programs and services.
  • Managed case files, ensuring accurate documentation and compliance with regulations.
  • Provided guidance to clients on available benefits and application processes.
  • Conducted interviews to gather information and determine client needs effectively.

Everise
01.2021 - 01.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and delivered engaging sales presentations to convey product benefits.

TTEC
01.2020 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Business Administration, Concentration in Management

Elizabeth City State University
Elizabeth City, NC
12-2015

Skills

  • Outstanding analytical and critical thinking abilities
  • Leadership
  • Sales and upselling
  • Great problem-solving skills
  • Proficient in Microsoft office
  • Excellent oral and written communication
  • Great customer service skills
  • Certificate in Medical Coding and billing

Timeline

Everise
01.2021 - 01.2022

TTEC
01.2020 - 01.2021

Customer Service Leader

Food Lion
01.2017 - 2025

Income Maintenance Caseworker II

Bertie County Social Services
2024 - 2024

Bachelor of Science - Business Administration, Concentration in Management

Elizabeth City State University

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