Summary
Overview
Work History
Education
Skills
Timeline
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Ty'Kerah Graham

Lake City,SC

Summary

Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. When it comes to answering customers' questions and recording order information, professionalism is essential. Problem-solver with experience in customer service. High volume transactions Customer direction Shelf-cleaning Coupons and gift cards Excellent verbal communication Money management Customer service Cleaning and sanitizing Product recommendations

Overview

3
3
years of professional experience

Work History

Digital Shopper

Walmart Supercenter
Lake City, SC
11.2022 - Current
  • Provided each customer with exceptional service by listening to their concerns and answering their questions
  • Assisted customers by using Viz pick system to locate merchandise at other locations, as well as inside store.
  • Worked productively with customers to meet order requirements and service expectations
  • Tracked substitutions and informed customers of changes
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
  • Provided product advice to over 50 customers to help select most suitable items for individual needs
  • Consistently met deadlines and quality goals for accuracy and timeliness
  • Greeted clients entering store to provide welcoming environment and friendly customer service
  • Contributed to team objectives in fast-paced environment
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Kept detailed records of daily activities through online customer database

Cashier

Bojangles
Lake City, SC
06.2020 - 11.2022
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Built relationships with customers to encourage repeat business
  • Greeted customers entering store and responded promptly to customer needs
  • Increased sales by 10%
  • Welcomed customers and helped determine their needs
  • Helped customers complete purchases, locate items, and join reward programs
  • Restocked and organized merchandise in front lanes
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Stocked, tagged and displayed merchandise as required
  • Assisted customers with returns, refunds and resolving transaction issues
  • Answered questions about store policies and addressed customer concerns
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Addressed customer needs and made product recommendations to increase sales
  • Tallied cash drawer at beginning and end of each work shift
  • Upsold additional products and services to customers, increasing revenue
  • Used POS system to enter orders, process payments and issue receipts
  • Operated cash register to record transactions accurately and efficiently
  • Handled cash with high accuracy and took care to check bills for fraud

Education

High School Diploma -

Lake City High School
Lake City, SC
06.2020

Skills

  • Accurate money handling
  • Trend understanding
  • Sales proficiency
  • Customer Relations
  • Online ordering familiarity
  • Product knowledge
  • Training and Development
  • Data Entry

Timeline

Digital Shopper

Walmart Supercenter
11.2022 - Current

Cashier

Bojangles
06.2020 - 11.2022

High School Diploma -

Lake City High School

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Ty'Kerah Graham