Ty'Kerria Grey
Smiths Station,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Sykes Enterprises, Incorporated
10.2022 - 09.2023
- Delivered exceptional customer service to each customer by actively listening to customer needs and providing every customer with satisfaction.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
Fraud Inbound Specialist I
TSYS
07.2021 - 10.2022
- Answered and screened approximately 60-70 calls per shift to answer customer needs and concerns on their account.
- Disputed non-fraud and fraud charges on customer accounts while following company script delivering appropriate answers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer need and resolving concerns.
- Transferred calls briefly between departments while ensuring customer needs were met.
Customer Service Representative
Afni Inc, Verizon
12.2020 - 05.2021
- Actively listened to customers while handling their concerns quickly and escalated major issues to supervisor.
- Assisted customers in a timely manner while briefly transporting their number from one carrier to Verizon.
- Provided customers with information on their next billing cycle, updated account information, and boosted company sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Russell County High School
Seale, AL05.2019
Skills
- Call Control
- Microsoft Word
- HIPAA Compliance
- Medical Terminology
- Customer Satisfaction
- Multi-Use Screen Talent
- Clear Verbal and Written Communication
- Conflict Resolution
- Time Management
- Critical Thinking
Timeline
Customer Service Agent
Sykes Enterprises, Incorporated
10.2022 - 09.2023
Fraud Inbound Specialist I
TSYS
07.2021 - 10.2022
Customer Service Representative
Afni Inc, Verizon
12.2020 - 05.2021
High School Diploma -
Russell County High School
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