Tykevia Scott
Athens,GA
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 1.5 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Utopia Body Wax
2022.09 - 2022.12
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Patient Care Technician
St. Mary's - Highland Hills
2021.04 - 2022.09
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Supported needs of 10+ residents under long-term care
DialAmerica
Call Center Customer Service Rep
2020.02 - 2021.04
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Worked well in team setting, providing support and guidance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines
Walmart
Cashier Customer Service
2018.03 - 2020.02
- Maintained effective team member communication.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered customer questions and provided detailed product information.
Education
High School Diploma -
Cedar Shoals High School
Athens, GA05.2020
Skills
- Technology Design
- Performance Improvement
- Catering Coordination
- Technical Support
- Monitoring Patient Conditions
- Room Cleaning and Restocking
- Patient Information Collection
- Verbal and Written Communication
- Judgment and Decision-Making
- Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Front Desk Receptionist
Utopia Body Wax
2022.09 - 2022.12
Patient Care Technician
St. Mary's - Highland Hills
2021.04 - 2022.09
DialAmerica
Call Center Customer Service Rep
2020.02 - 2021.04
Walmart
Cashier Customer Service
2018.03 - 2020.02
High School Diploma -
Cedar Shoals High School
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