Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tykeysa Jones

Birmingham,AL

Summary

Branch Manager with over 4 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include team leadership and a Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional and successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Branch Manager

Hertz Rental Car
Decatur, AL
02.2017 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Gathered and reviewed customer feedback to improve operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.

Driver

Clastran
Birmingham, AL
03.2015 - 02.2017
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Informed management of daily activities by updating logs with mileage and delivery information.
  • Minimized liability by consistently following road rules when driving.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Checked in with dispatch service and updated with current location.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs

Education

High School Diploma -

West End High School
Birmingham, AL
05.1998

Skills

  • Coaching and Mentoring
  • Microsoft Outlook
  • Customer Service
  • Problem Anticipation and Resolution
  • Operational Reporting
  • Shift Scheduling
  • Interviewing and Hiring
  • Branch Operations Management
  • Staff Recruitment and Hiring
  • Sales Strategies

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Received the “ NPS Award” for exemplary performance and recognition for handling the largest account in the company.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team oF 7staff members.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.

Timeline

Branch Manager

Hertz Rental Car
02.2017 - Current

Driver

Clastran
03.2015 - 02.2017

High School Diploma -

West End High School

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Tykeysa Jones