Summary
Overview
Work History
Education
Skills
Timeline
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Tykeyse Lamb

Tykeyse Lamb

Portsmouth,VA

Summary

Proven leader with extensive experience in warehouse operations and team management, notably at Super Chix. Skilled in inventory management and fostering employee engagement, I excel in enhancing productivity and customer satisfaction. My approach combines effective communication and problem-solving skills, driving significant improvements in efficiency and service delivery without exceeding budget constraints.

Overview

7
7
year of professional experience

Work History

Cashier

McDonald's
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Manager

Super Chix
03.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

Warehouse Worker

Amazon
09.2023 - 11.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Managed warehouse operations and verified proper shipment procedures.
  • Helped train new employees in safe practices and warehouse procedures.

Education

N/A - Engineering

Woodrow Wilson High School
Portsmouth, VA
06.2020

Skills

  • Packaging and Labeling
  • Picking and Packing
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Heavy Lifting
  • Loading and unloading
  • Warehouse Safety
  • Order Picking
  • Clear Communication
  • Attention to Detail
  • Problem-Solving
  • Sorting and Labeling
  • Material Handling
  • Warehouse Operations
  • Order picking and processing
  • Warehouse Organization
  • Pallet Jack Handling
  • Shipping and receiving
  • Material Loading and Unloading
  • Punctual and Dependable
  • Stacking and Staging
  • Unpacking merchandise
  • Receiving and Processing Shipments
  • Order Fulfillment
  • Pallet Jacks
  • Inventory Management
  • Materials handling and transport
  • Forklift Operation
  • Basic Mathematics
  • Assembly and production
  • Forklift Operations

Timeline

Manager

Super Chix
03.2024 - Current

Warehouse Worker

Amazon
09.2023 - 11.2023

Cashier

McDonald's

N/A - Engineering

Woodrow Wilson High School

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Tykeyse Lamb