Tykia Lloyd
Philadelphia,PA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Guest service customer service agent
GAT Airline Ground Support
06.2022 - Current
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
- Announce both incoming and outbound flights
- Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
Food Service Worker
School District of Philadelphia
09.2019 - Current
- Prepare lunch for the children, once lunch time come I pass out the lunch to the students including the special needs children
- Also supervise children during the lunch period.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Child Care Worker
Daycare Home
09.2016 - 01.2019
- Assisted children with academic assignments including arts & crafts
- Supervised groups of children around field trips
- Interacted with children between the ages 3 - 13
- Distributed breakfast lunch & snacks
- Ensured the children safety at all times
- Supervised children with recreational play.
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Prepared and served nutritious and healthy meals and snacks.
Crew member/food prep
Mcdonalds
11.2015 - 11.2018
- Maintaining a fast speed of service, especially during rush hour
- Efficiently operating a cash till to place orders
- Keeping the dining area, bathrooms, and cooking stations neat and sanitary at all times
- Process large orders for events
- Count down till at the end of shift
- Follow all safety and security procedures
- Respond to guest questions, complaints and concerns
- Ensure every customer leaves satisfied.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Cashier
Rite Aid
08.2016 - 10.2018
- Successfully complete all jobs by time requested
- Address customers questions, problems and complaints in person and via phone
- Operate a cash register including cash transactions, checks, charges, rainchecks, and refunds
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Promote a positive shopping experience for all, maintain customer/patient confidentiality
- Complete tasks in timely manner
- Count down cash till at the end of each shift.
Education
Diploma -
Benjamin Franklin Senior High School
Philadelphia, PASkills
- Microsoft office (3 years)
- Cash Handling (4 years)
- Filing (4 years)
- Cleaning (4 years)
- Customer Service (4 years)
- Food Service
- Contracts
- Cooking
- Serving
- Restaurant experience
- Caregiving
Timeline
Guest service customer service agent
GAT Airline Ground Support
06.2022 - Current
Food Service Worker
School District of Philadelphia
09.2019 - Current
Child Care Worker
Daycare Home
09.2016 - 01.2019
Cashier
Rite Aid
08.2016 - 10.2018
Crew member/food prep
Mcdonalds
11.2015 - 11.2018
Diploma -
Benjamin Franklin Senior High School
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