Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ty'Kia Price

Baton Rouge,LA

Summary

Highly skilled and detail- oriented professional with 3 years of experience in maintaining a 99% accuracy rate while entering large volumes of data into databases. Proven ability to to develop and implement new data entry procedures and standards resulting in a 20% reduction in errors and a 15% increase in productivity. Collaborative team player with excellent communication skills and a track record of troubleshooting and resolving data entry errors resulting in a 25% reduction in error resolution time.

Overview

7
7
years of professional experience

Work History

Data Entry Clerk

Conduent
03.2021 - Current
  • Verifying information provided to client by 3rd party entities by using online databases to cross-check information.
  • Consistently maintain 99% accuracy rate while entering large volumes of data into databases, resulting in improved data quality and increased efficiency.
  • Generate reports from databases and analyzed data to identify trends and patterns, providing valuable insights to inform business decisions and improve organizational performance.
  • Retrieve data from various sources and enter it into databases, ensuring accuracy and completeness of data and improving data quality by 25%.
  • Update existing records with new data, ensuring that databases were up-to-date and accurate, resulting in improved organizational performance.
  • Maintain confidentiality of sensitive data and follow data entry procedures and standards, ensuring compliance with regulatory requirements and protecting sensitive information.

Customer Service Representative

Concentrix
05.2019 - 03.2021
  • Met or exceeded performance targets related to customer interaction objectives, such as issue resolutions, handle time, and escalation rates.
  • Utilized knowledge and resources to streamline processes, reducing turnaround time by 20%.
  • Maintained knowledge of company products to provide accurate and personalized suggestions and recommendations to customers.
  • Maintained high level of professionalism with dealing with difficult, upset and frustrated customers.
  • Achieved client satisfaction rating of 95% or higher based on feedback surveys or evaluations.
  • Documented and detailed calls and complaints using call center's CRM database.

Medical Office Specialist

Baton Rouge General
05.2017 - 05.2019
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Used software to schedule appointments for doctor visits and procedures.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered phone calls and messages for 5 physician medical facility, scheduled appointments, and handled patient inquiries.

Education

High School Diploma -

Baker High School
Baker, LA

Skills

  • Customer Service
  • Data Entry Accuracy
  • Data Interpretation
  • Data Quality Management
  • Data Analysis and Reporting
  • Troubleshooting and Error Resolution
  • Database Management
  • Payment Processing
  • Order Processing
  • Inbound/ Outbound Calls
  • Chat
  • Technical Support
  • Microsoft Office Suite Expertise
  • CRM Software
  • Information Security
  • Quality Assurance Controls
  • Attention to Detail
  • Strong Problem Solving
  • Communication Skills
  • Organization Skills
  • HIPAA
  • Medical Terminology

Timeline

Data Entry Clerk

Conduent
03.2021 - Current

Customer Service Representative

Concentrix
05.2019 - 03.2021

Medical Office Specialist

Baton Rouge General
05.2017 - 05.2019

High School Diploma -

Baker High School

Similar Profiles

CREATE PROFILE
Ty'Kia Price