Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Tykia Williams

Baltimore,MD

Summary

18 + years serving in Leadership, Hospital/Physician billing, medical coding, Revenue Cycle Management, Customer Service and Patient Care eager for a challenging employer in its quest to ensure the highest standards of integrity, competence, and leadership. While blending academic knowledge with an unblemished track record of experience, I have developed the sensitivity and ability to work in a variety of business settings, I have established the foundation required to balance and contribute favorably to the daily operations of an organization focused on success in today’s competitive economic environment.

SUMMARY OF QUALIFICATIONS:

• Interpersonal communication skills to interact effectively in both written and verbal forms

• Mathematical aptitude

• Maintains confidentially while dealing with sensitive proprietary information in a discreet and professional manner

• Adept multitasker with abilities to handle a number of workplace responsibilities with accuracy and efficiency

• Fluent in medical knowledge and HIPPA (Health Insurance Portability and Accountability Act) regulations, infection control, vital signs, and Universal Precautions

• Experienced in maintaining organizational competencies of superior quality care, critical thinking, and interpersonal skills

• Proficient with HSCRS and DRG billing and regulations; understanding of medical insurance and managed care plans

Overview

19
19
years of professional experience
1
1
Certification

Work History

Revenue Cycle Supervisor

Johns Hopkins International
Baltimore, MD
04.2025 - Current
  • Supervised daily operations of revenue cycle processes within healthcare services.
  • Collaborated with teams to ensure compliance with billing regulations and policies.
  • Managed workflow for claims processing and reimbursement activities.
  • Trained staff on revenue cycle best practices and system usage.
  • Assisted in resolving billing disputes and inquiries from patients and providers.
  • Analyzed reports to identify trends in claims denials or delays.
  • Facilitated communication between departments to streamline revenue cycle functions.
  • Implemented quality assurance measures for data entry accuracy in billing systems.
  • Assisted with developing annual operating budgets for departments within the organization.
  • Created reports on key performance indicators related to the revenue cycle.
  • Oversaw reconciliation efforts between third party payor remittance advice statements and accounts receivable ledgers.
  • Monitored and evaluated existing processes to identify areas of improvement in the revenue cycle.
  • Utilized cost containment measures while maintaining quality standards of care provided.
  • Reviewed accounts receivable aging report to ensure accuracy of payments received.
  • Interacted with insurance companies to obtain authorization for medical services rendered by providers.
  • Ensured compliance with all relevant federal, state, and local laws governing healthcare reimbursement policies.
  • Identified opportunities for improvement through analysis of financial trends.
  • Performed root cause analysis when discrepancies occurred in order to determine corrective action.
  • Collaborated with physicians, administrators, coders, billers, collectors and other stakeholders in regards to revenue cycle management activities.
  • Resolved customer complaints regarding billing issues in a timely manner.
  • Maintained an organized filing system for patient records and documentation.
  • Trained new staff members on billing systems and software applications.
  • Team leadership
  • Boosted team productivity and success by establishing strong and trusted connections.
  • Analyzed data from various sources to support decision making within the revenue cycle process.
  • Participated in periodic meetings with internal departments such as IT, finance, accounting, to discuss current projects related to the revenue cycle.
  • Implemented strategies designed to reduce denials or underpayments from payors.
  • Conducted audits on a regular basis to ensure accuracy of coding and charge capture.
  • Provided guidance to staff on coding, billing procedures, policies, and other technical issues.
  • Developed and implemented best practices for revenue cycle processes.
  • Managed daily operations of the billing department, ensuring timely submission of claims and accurate data entry.
  • Processed cash, check, and credit card payments on patient accounts.
  • Analyzed and reported on billing cycle data to inform management.
  • Participated in revenue cycle processes, working to maximize profitability and increase revenue.
  • Provided revenue cycle process support to all clinical personnel, including resolving procedure challenges.
  • Monitored revenue and compared to targets to address variances and resolved actual-to-budget variances.
  • Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency.
  • Oversaw complete lifecycle of revenue operations.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Interpreted and explained work procedures and policies to brief staff.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Researched and prepared reports required by management or governmental agencies.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Computed balances, totals or commissions to support accounting team.

Patient Services Coordinator - Team Lead

Johns Hopkins Health System
Baltimore, Maryland
11.2015 - 04.2022
  • Coordinated patient appointments and managed scheduling for multiple departments.
  • Assisted patients with insurance verification and benefits information.
  • Communicated effectively with healthcare providers about patient needs and concerns.
  • Maintained accurate patient records using electronic health record systems.
  • Educated patients on procedures, services, and health management resources.
  • Collaborated with interdisciplinary teams to enhance patient care initiatives.
  • Resolved patient inquiries and issues promptly to improve satisfaction levels.
  • Trained new staff on operational procedures and software systems used in practice.
  • Answered telephone calls to schedule appointments and answer patient questions.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
  • Resolved customer service issues in a timely manner according to established policies.
  • Maintained accurate documentation of patient visits and follow-up care plans.
  • Assisted with filing insurance claims on behalf of patients.
  • Coordinated the release of medical records to third parties upon request.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Processed referrals for specialty care services as needed.
  • Updated patient demographic information as needed in EHR system.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Assisted with scheduling appointments for patients.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
  • Managed the flow of incoming calls from patients and other healthcare providers.
  • Performed data entry into electronic health record system.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Registered new patients in accordance with HIPAA guidelines.
  • Greeted patients and visitors in a friendly and professional manner.
  • Oversaw patient registrations by collecting information, verifying benefits, and submitting paperwork.
  • Reviewed patient charts prior to physician visit to ensure accuracy.
  • Prepared correspondence, reports, memos, and other documents as requested by management staff.
  • Ensured medical records were accurately updated with patient information.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Ensured all patient forms were completed properly before submitting them for processing.
  • Verified demographics and insurance information to register patients in computer system.
  • Provided administrative support to physicians, nurses, and other healthcare personnel.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Prepared daily reports on registration activities, highlighting areas for improvement.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Explained policies, procedures and services to patients.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Drafted educational brochures and informative newsletters for patients and staff.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Stayed current on community-based resources and services useful to patients.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Coordinated team activities and schedules to ensure efficient workflow.
  • Mentored junior staff on best practices and compliance standards.
  • Developed training materials for new team members to enhance onboarding.
  • Facilitated communication between departments to streamline operations.
  • Implemented process improvements to enhance patient care services.
  • Monitored team performance and provided constructive feedback regularly.
  • Managed inventory and supplies to support operational needs effectively.
  • Conducted regular staff meetings to discuss goals and address concerns.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress and enforced deadlines.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Identified opportunities for process improvements, implementing changes when required.
  • Motivated staff through positive reinforcement techniques.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Maintained accurate records of employee attendance and task completion times.
  • Provided support to junior staff during peak periods of workloads.
  • Collaborated with management team to implement new work procedures or policies.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Coordinated team resources to achieve project goals.
  • Ensured compliance with industry standards and regulations.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Implemented strategic plans to enhance team performance and productivity.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Motivated team members through recognition programs and performance-based incentives.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Assessed market trends and competitor strategies to inform team direction and focus.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Implemented strategies to take advantage of new opportunities.
  • Analyzed key performance indicators to identify effective strategies.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Organized client meetings to provide project updates.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Analyzed company's expenditures and developed financial models.

Customer Service Coordinator

Johns Hopkins Health System
Baltimore, Maryland
07.2010 - 11.2015
  • Coordinated customer inquiries and resolved issues through effective communication.
  • Managed scheduling and logistics for customer service representatives.
  • Developed training materials for new staff on customer service protocols.
  • Collaborated with cross-functional teams to enhance customer experience initiatives.
  • Monitored service metrics to identify areas for process improvement.
  • Facilitated regular team meetings to discuss challenges and share best practices.
  • Implemented feedback systems to gather customer insights and improve services.
  • Maintained updated knowledge of products to assist customers effectively.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Consulted with customers regarding needs and addressed concerns.
  • Worked with sales teams to understand processes and enhance after-sales support.
  • Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
  • Provided customer service assistance to customers via phone and email.
  • Developed relationships with customers to ensure satisfaction.
  • Established quality standards for service team members and evaluated progress.
  • Researched new products or services that may be beneficial to customers.
  • Ensured that all customer inquiries were responded to in a timely manner.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Maintained accurate records of customer interactions and transactions.
  • Provided training for new employees on company policies and procedures related to customer service.
  • Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • Tracked orders from placement through delivery and follow-up as needed.
  • Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
  • Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
  • Analyzed trends in customer inquiries and developed strategies to address them effectively.
  • Identified potential opportunities for improvement within the customer service department.
  • Collaborated with other departments to resolve complex customer issues quickly.
  • Assisted in the development of quality assurance standards for customer service operations.
  • Developed and implemented strategies retain customers and drive loyalty.
  • Supervised and motivated customer service teams to maximize business performance.
  • Developed processes for collecting feedback from customers about their experience with the company's services and products.
  • Created call sequencing flow charts to optimize center performance.
  • Utilized various software applications such as CRM systems for tracking purposes.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Performed data entry tasks related to customer accounts and order processing.
  • Monitored customer service calls and provided feedback on performance.
  • Helped professionals oversee many representatives handling calls per hour.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Organized client contracts, records, and reports to strengthen traceability.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Conducted research and reviewed findings to solve customer issues.
  • Explained benefits, features, and recommendations to maximize client retention.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Resolved customer complaints or answered customers' questions.
  • Delegated work to staff, setting priorities and goals.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Interpreted and explained work procedures and policies to brief staff.
  • Guided employees in handling difficult or complex problems.
  • Researched and prepared reports required by management or governmental agencies.
  • Computed balances, totals or commissions to support accounting team.

Hospital Admission and Registration Coordinator

Johns Hopkins Hospital
Baltimore, MD
03.2007 - 07.2010
  • Coordinated patient admissions and ensured accurate documentation for smooth processes.
  • Managed insurance verification and communicated with payers regarding patient eligibility.
  • Facilitated patient flow by scheduling appointments and preparing necessary paperwork.
  • Collaborated with healthcare providers to gather essential patient information efficiently.
  • Trained new staff on admissions procedures and hospital policies for compliance.
  • Maintained electronic health records and updated patient information accurately in systems.
  • Assisted patients and families with inquiries about the admissions process and requirements.
  • Reviewed admission requests and ensured all documentation met regulatory standards.
  • Provided customer service support by responding promptly to inquiries via phone or email.
  • Conducted follow-up calls with discharged patients to check on their progress.
  • Facilitated communication between various departments within the hospital concerning patient care needs.
  • Maintained accurate patient records in the hospital's electronic health record system.
  • Created reports summarizing admissions data using Microsoft Excel spreadsheets.
  • Ensured compliance with all applicable federal and state regulations regarding healthcare admissions.
  • Performed data entry tasks to update patient information in the hospital's database systems.
  • Assisted with coordinating discharges from the hospital based upon physician orders.
  • Assisted with managing waitlists for both inpatient and outpatient services.
  • Participated in training sessions for new staff members on admission processes.
  • Greeted incoming patients and families, answered questions, and provided directions to appropriate departments.
  • Coordinated with physicians, nurses, and other hospital staff to ensure proper admission of patients.
  • Organized meetings between family members and caregivers and doctors for admitted patients.
  • Created daily logs of discharged patients and maintained a list of available beds at all times.
  • Responded quickly to any changes in a patient's condition during their stay.
  • Monitored bed availability throughout the facility to ensure timely placement of admitted patients.
  • Assisted with creating new policies and procedures related to patient admissions processes.
  • Worked closely with social workers or case managers when needed for special cases.
  • Scheduled diagnostic tests such as X-rays or MRI scans for admitted patients.
  • Prepared discharge summaries for each patient prior to leaving the hospital.
  • Processed admissions paperwork including consent forms, medical records requests, financial documents, and other related materials.
  • Helped patients with admissions process and adhered to state and federal laws.
  • Coordinated with admission team to schedule admission and recruitment programs.
  • Answered application and enrollment inquiries from public via telephone or email.
  • Completed document faxing, bookkeeping and accurate filing.
  • Stayed up-to-date with program, tuition and scholarship details to provide complete and accurate information to prospective students.
  • Conducted walk-in and scheduled facility tours for prospective students.
  • Maintained student admissions database with clear and complete student enrollment files.
  • Gathered completed application and supporting documentation to compile application portfolios.
  • Explained school policies and enrollment process to students and families.
  • Provided updated content for student publications website.
  • Updated student publications website with current content.
  • Utilized CRM software to track and report on prospective student engagement and admissions funnel metrics.
  • Facilitated decision-making meetings with admissions committee, presenting candidate files for review.
  • Assisted with the development of admissions policies and criteria in line with institutional goals.
  • Monitored and analyzed competitor admissions strategies to inform best practices and strategic planning.
  • Collaborated with financial aid department to assist candidates with scholarship and aid applications.
  • Participated in local and national college fairs to promote the institution and attract prospective students.
  • Processed applications, including verification of documents and academic credentials.
  • Organized and conducted campus tours and information sessions to showcase facilities and academic offerings.
  • Implemented targeted outreach campaigns to increase applications from diverse and underrepresented populations.
  • Developed and maintained strong relationships with educational consultants and school counselors to facilitate referrals.
  • Coordinated with academic departments to ensure alignment of admissions criteria with program requirements.
  • Managed sensitive information with discretion and in compliance with confidentiality policies.
  • Coordinated with IT department to enhance online application system and user experience.
  • Maintained up-to-date knowledge of regulatory and compliance requirements affecting admissions.
  • Assessed and improved admissions processes for efficiency and effectiveness, incorporating feedback from students and staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Completed relevant insurance and other claim forms.
  • Ordered and maintained supply inventory for medical office.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Interviewed patients to complete case histories and intake forms.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.

Education

High School Diploma -

Achievement Academy At Harbor City High School
Baltimore, MD
06-2006

Some College (No Degree) -

Howard Community College
Columbia, MD

Skills

  • Claims processing
  • Revenue cycle management
  • Compliance auditing
  • Billing dispute resolution
  • EHR systems management
  • Customer relationship management
  • Financial analysis
  • Team collaboration
  • Process improvement
  • Performance metrics analysis
  • Effective communication
  • Leadership development
  • Conflict resolution
  • Staff training and mentoring
  • Problem solving
  • Revenue optimization
  • Data analytics
  • Medical billing
  • Insurance coordination
  • Healthcare compliance
  • Claims management
  • Billing management
  • Cash flow forecasting
  • Collections management
  • Denial resolution
  • System configuration
  • Coding proficiency
  • Patient account management
  • Patient registration
  • Collections experience
  • HIPAA
  • Expense management
  • Vendor relations
  • Revenue quotas
  • Claim submission
  • Payment posting
  • Insurance verification
  • Procedure optimization
  • Account resolutions
  • Cash flow management
  • Account monitoring
  • Billing cycle performance
  • Clinical personnel support
  • Budget monitoring
  • Clinical team guidance
  • Charging methodologies
  • Revenue metrics analysis
  • Billing cycle expertise
  • Revenue performance
  • Budgetary analysis
  • Healthcare industry
  • Revenue enhancements
  • Team management
  • Analytical skills
  • Administration and operations
  • Staff development
  • Performance improvement
  • Research and analysis
  • Policy and procedure modification
  • Record keeping
  • Appointment scheduling
  • Write reports
  • Quality assurance
  • Communication skills
  • Project management
  • Report generation
  • Documentation and recordkeeping
  • Problem-solving abilities
  • Relationship building
  • Interpersonal communication
  • Facilities maintenance
  • Schedule coordination
  • Staff scheduling
  • Employee evaluation
  • Multitasking Abilities
  • Self motivation
  • Inventory control
  • Equipment maintenance
  • Recruitment and hiring
  • Professional demeanor

Accomplishments

Johns Hopkins

-Employee of the Month

-Rising Star Award

Affiliations

Health Care for the Homeless

Volunteer

• Provided empathy for individuals in crisis situations

Our Daily Bread

Volunteer

• Helped distribute food and materials to those in need

Certification

American Heart Association

- First Aid and Safety Certified

-Cardiopulmonary Resuscitation (CPR) Certified

Maryland Board of Nursing

- Certified Nursing Assistant

-Medical Terminology Certified

-Patient Care Technician

Timeline

Revenue Cycle Supervisor

Johns Hopkins International
04.2025 - Current

Patient Services Coordinator - Team Lead

Johns Hopkins Health System
11.2015 - 04.2022

Customer Service Coordinator

Johns Hopkins Health System
07.2010 - 11.2015

Hospital Admission and Registration Coordinator

Johns Hopkins Hospital
03.2007 - 07.2010

High School Diploma -

Achievement Academy At Harbor City High School

Some College (No Degree) -

Howard Community College

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