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Tykiah Robinson
St. Mary's,GA
Summary
Results-driven operational assistant with a successful track record of providing high-quality customer and administrative support in busy office environments. Adept at handling multiple projects, learning new software, and contributing new ideas to improve overall business and client success.
Overview
14
14
years of professional experience
5
5
Certificates
Work History
Family Caregiver
Career Break
09.2022 - 01.2024
- Managed household tasks efficiently, creating a clean and organized living environment conducive to well-being.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities.
- Coordinated healthcare appointments, ensuring timely access to necessary medical services.
- Assisted with physical therapy exercises, promoting improved mobility and overall health outcomes.
Recruiting Coordinator
Alexander Mann Solutions
01.2022 - 09.2022
- Coordinated 40-50 candidate interviews per week with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Operated and maintained applicant tracking and candidate management systems and trained new teammates on company software and related processes.
- Maintained accurate records of all recruitment activities, ensuring compliance with company policies and legal requirements.
- Prepared, distributed, and collected interview feedback and documentation from hiring managers while ensuring prompt submissions into the respective databases and providing feedback to candidates throughout the hiring process.
Client Solutions Specialist II
TIAA Bank
06.2020 - 10.2021
- Managed multiple projects simultaneously while adhering to strict deadlines, showcasing exceptional organizational skills.
- Trained new team members on company systems and procedures, ensuring seamless integration into the role of Client Solutions Specialist I.
- Effectively resolved client conflicts with diplomacy and professionalism, preserving valuable business relationships.
- Managed high-volume transactions and account maintenance efficiently while maintaining attention to detail, discretion, and ensuring accurate processing for customers.
Recruiting Coordinator
Affinity Integrated Solutions
10.2019 - 03.2020
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Established strong relationships with hiring managers to understand their specific needs and fill open positions quickly.
- Reduced expenses by analyzing common discrepancies and integrating new scheduling software resulting in <$12,000 saved per annum.
- Coordinated and attended job fairs to expand company presence and attract qualified candidates for open/future positions.
Office Administrator
H&R Block
12.2017 - 04.2019
- Safeguarded company and client information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Managed office supply inventory, placing orders as necessary to maintain optimal stock levels at all times.
- Improved communication channels by updating contact information for clients, vendors, and staff members regularly.
- Interacted with customers by phone, email, or in-person to provide information.
Retail Merchandising Associate
Navy Exchange Service Command
06.2016 - 02.2017
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Educated customers on promotional events and monitored inventory for events to improve overall experiences.
- Managed markdowns efficiently, minimizing losses while maintaining positive customer perception of value-for-money offerings.
- Trained new team members on company procedures and best practices, promoting a consistent brand experience for customers.
Volunteer Office Assistant
Volunteers of America
11.2015 - 06.2016
- Served as liaison between patients, counselors, and court officials by coordinating appointments and meetings that supported patient requirements and completion of mandated out-patient behavioral health programs.
- Conducted surveys amongst patients to gauge satisfaction levels and identify areas needing improvement or expansion efforts.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Administrative Assistant
Laurel Oaks Animal Hospital
05.2010 - 05.2012
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized office events such as holiday parties, volunteer opportunities, and team-building activities, promoting a positive company culture and boosting employee morale.
Education
High School Diploma - Business Administration & Management
Camden County High School
Kingsland, GA05.2012
Accomplishments
- Earned the NEXCOM "Premier Customer Service Award" award in October 2015 presented by District Manager, Gina Butler.
- Researched and integrated new scheduling software into the candidate interview process resulting in reduced conflicts, cancellations, and corporate expenses for Affinity Integrated Solutions in January 2020.
Certification
- Admin Assistant Career Essentials by Microsoft Achieved June 2024
- Communication Foundations by Project Management Institute Achieved March 2024
- Administrative Professional Foundations by LinkedIn Learning Achieved January 2024
- Recruiting, Hiring, and Onboarding Employees by University of Minnesota-Coursera Achieved June 2020
- Preparing to Manage Human Resources by University of Minnesota-Coursera Achieved May 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Excel
PowerPoint
Workday
JazzHR
Google Suite
Avaya
Zendesk
MS Teams
Calendly
MS Outlook
Canva
Work Preference
Work Type
Full TimeImportant To Me
Career advancement401k matchHealthcare benefitsCompany CultureWork-life balancePaid time offPersonal development programsLanguages
English
Native or Bilingual
Interests
Traveling
Art
Holistic Wellness
Foodie
Nature
Timeline
Family Caregiver
Career Break
09.2022 - 01.2024
Recruiting Coordinator
Alexander Mann Solutions
01.2022 - 09.2022
Client Solutions Specialist II
TIAA Bank
06.2020 - 10.2021
Recruiting Coordinator
Affinity Integrated Solutions
10.2019 - 03.2020
Office Administrator
H&R Block
12.2017 - 04.2019
Retail Merchandising Associate
Navy Exchange Service Command
06.2016 - 02.2017
Volunteer Office Assistant
Volunteers of America
11.2015 - 06.2016
Administrative Assistant
Laurel Oaks Animal Hospital
05.2010 - 05.2012
High School Diploma - Business Administration & Management
Camden County High School
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