Tykila Johnson
Greenville,SC
Summary
Dynamic Customer Service Representative with a proven track record at Concentrix, excelling in conflict resolution and relationship building. Adept at enhancing customer satisfaction through active listening and effective problem resolution, resulting in increased loyalty. Skilled in data entry and complaint handling, ensuring efficient service delivery in high-pressure environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Majorel
12.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Support Specialist
T-Mobile
04.2021 - 10.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Retail Sales Associate
Ross Dress for Less
10.2020 - 04.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Southside High School
Greenville04.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Follow-up skills
- Call management
- Appointment scheduling
- De-escalation techniques
- Quality control
Timeline
Customer Service Representative
Concentrix
10.2023 - Current
Customer Service Representative
Majorel
12.2021 - 04.2023
Customer Support Specialist
T-Mobile
04.2021 - 10.2021
Retail Sales Associate
Ross Dress for Less
10.2020 - 04.2021
Southside High School
Similar Profiles
Arnold GarciaArnold Garcia
Team Leader - Service Delivery at ConcentrixTeam Leader - Service Delivery at Concentrix
Chynna ThomasChynna Thomas
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Mercedes EllisMercedes Ellis
Case Manager at ConcentrixCase Manager at Concentrix
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Hayley EvansHayley Evans
Executive Assistant to the CEO of an Architecture & Design Firm at BELAY Solutions, LLCExecutive Assistant to the CEO of an Architecture & Design Firm at BELAY Solutions, LLC