Tykira Campbell
Manchester,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Agent
Concentrix
Fermont
08.2023 - Current
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times
- Provided primary customer support to internal and external customers
- Processed customer service orders promptly to increase customer satisfaction.
Data Entry Specialist
RemX
02.2021 - 08.2023
- Completed data entry tasks with accuracy and efficiency
- Compiled data and reviewed information for accuracy prior to input
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Maintained files, records and chronologies of entry activities
- Managed workflow scheduling, data entry, and accuracy verification for large data projects
- Coded and processed applications into required electronic formats
- Verified accuracy of data entered into system to produce error-free reports
- Used computer software to store and retrieve data.
Fraud Specialist
Omni Interactions
07.2019 - 02.2021
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Performed risk assessments to determine level of fraud risk and prioritize investigations
- Evaluated customer data to identify and prevent fraudulent activities
- Developed and implemented procedures to detect and prevent fraud
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Tracked fraud cases and monitored trends to develop strategies for prevention
- Worked with third-party vendors to access and analyze data and systems
- Evaluated success of fraud detection systems to identify areas for improvement.
Education
High School Diploma -
Manchester High School
Manchester, GA05-2019
Some College (No Degree) - Medical Assisting
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Customer Inquiries
- Customer Satisfaction
- Performance Feedback
- Credit Card Fraud
- Efficient Data Entry
- Typing 70 WPM
- Data Entry Specialist
- Oral & Written Communication Skills
- Interpersonal Skills
- Fraud Prevention and Detection
- Active Listening Skills
- Outbound Calls
- Inbound and Outbound Calling
- Data Entry
- Problem-Solving Abilities
- Active Listening
Timeline
Customer Service Representative Agent
Concentrix
08.2023 - Current
Data Entry Specialist
RemX
02.2021 - 08.2023
Fraud Specialist
Omni Interactions
07.2019 - 02.2021
High School Diploma -
Manchester High School
Some College (No Degree) - Medical Assisting
Ultimate Medical Academy - Clearwater
Similar Profiles
Arnold GarciaArnold Garcia
Team Leader - Service Delivery at ConcentrixTeam Leader - Service Delivery at Concentrix
Chynna ThomasChynna Thomas
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Mercedes EllisMercedes Ellis
Case Manager at ConcentrixCase Manager at Concentrix
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Christopher CampChristopher Camp
Production Generalist at Seoyon E-HwaProduction Generalist at Seoyon E-Hwa