Tykira Harvey-Lee
Houston,Texas
Summary
Goal-oriented Order Entry Trainer experienced in providing training support and administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies.
Overview
14
14
years of professional experience
Work History
Order Entry Trainer
Ontellus
10.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed individualized training plans to achieve staff readiness.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
Credentialing Specialist
Addison Group
05.2021 - 10.2021
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Conducted primary source verifications such as background checks and board certifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
Release of Information Specialist/Team Lead
SCANstat Technologies
10.2019 - 03.2021
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Ensured compliance with HIPAA regulations through diligent tracking and monitoring of protected health information disclosures.
- Prepared training data and programs of process for new employees
- Collected and prepared paper documents to be scanned into the Electronic Health Record
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved medical record discrepancies by collecting and analyzing information.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
- Reproduced protected health information by using data extraction and file management techniques.
- Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
- Completed certifications and notarization of documents for court and legal purposes.
HIM Specialist
Midwest ROI
12.2018 - 10.2019
- Developed strong client relationships through consistent communication and attentive service.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Conducted audits on released records periodically for quality assurance purposes, identifying areas for improvement or increased compliance measures as necessary.
- Collaborated with team members to share knowledge, improve processes, and foster a positive work environment.
- Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
- Contributed to departmental performance improvement initiatives through regular review and analysis of processes and procedures.
- Completed certifications and notarization of documents for court and legal purposes.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Reproduced protected health information by using data extraction and file management techniques.
- Resolved medical record discrepancies by collecting and analyzing information.
- Generated cover letters, pre-payment notices and invoices to mail information to requestors.
- Maintained up-to-date knowledge on industry regulations and best practices, ensuring proper adherence within the organization.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
- Navigated within patient records to locate requested documentation, successfully completing over [Number] requests per day.
- Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
Homemaker
Community Health Systems
08.2016 - 11.2018
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Cleaning, cooking and doing the laundry. Scheduling and overseeing property maintenance.
- Coordinating other household management activities.
- Caring for children.
Office Manager
Archangel Nursing Service
12.2015 - 08.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments.
Medical billing Specialist
Walgreens DME Clinic
06.2011 - 12.2015
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
HIM and Medical Records clerk/ Team leader
Healthport
09.2010 - 06.2011
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
Education
No Degree - Sociology
San Jacinto College (North)
Houston, TXAssociate of Science - Health Information Management
Westwood College - Houston, Texas
High School Diploma -
North Shore Senior High School - Houston, Texas
Houston, TX05.2004
Skills
New Hire Training
Planning and coordination
Creative Problem-Solving
Subject matter expertise
Proficient in MR8, Excel, Word formatting, and 10-key
Legal Research
Case Management
Notary Public
Document Preparation
Legal writing
Court Filing
Timeline
Order Entry Trainer
Ontellus
10.2021 - Current
Credentialing Specialist
Addison Group
05.2021 - 10.2021
Release of Information Specialist/Team Lead
SCANstat Technologies
10.2019 - 03.2021
HIM Specialist
Midwest ROI
12.2018 - 10.2019
Homemaker
Community Health Systems
08.2016 - 11.2018
Office Manager
Archangel Nursing Service
12.2015 - 08.2016
Medical billing Specialist
Walgreens DME Clinic
06.2011 - 12.2015
HIM and Medical Records clerk/ Team leader
Healthport
09.2010 - 06.2011
No Degree - Sociology
San Jacinto College (North)
Associate of Science - Health Information Management
Westwood College - Houston, Texas
High School Diploma -
North Shore Senior High School - Houston, Texas
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