Tykirra Pearson
Mobile
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention, and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Unit Secretary
Grady Memorial Hospital
Atlanta
01.2017 - 08.2025
- Managed patient scheduling and appointments for healthcare staff and patients.
- Coordinated communication between medical staff, patients, and external organizations.
- Maintained accurate patient records using electronic health record systems.
- Assisted in the preparation of departmental reports and documents.
- Processed incoming calls and directed inquiries to appropriate departments.
- Organized office supplies and maintained inventory for clinic operations.
- Managed the front desk area ensuring neatness at all times.
Housekeeping Supervisor
IP Casino Resort Spa
Biloxi
10.2019 - 06.2025
- Supervised daily housekeeping operations in a luxury casino resort environment.
- Trained and mentored staff on cleaning procedures and safety protocols.
- Coordinated schedules to ensure adequate coverage for housekeeping tasks.
- Inspected guest rooms and public areas for cleanliness and maintenance needs.
- Managed inventory of cleaning supplies and equipment for efficiency.
- Developed and implemented cleaning standards to enhance guest satisfaction.
- Assisted in resolving guest complaints regarding housekeeping services promptly.
- Collaborated with other departments to maintain high cleanliness standards throughout the resort.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Mental Health Technician
Georgia Regional Hospital |
Decatur
08.2023 - 03.2025
- Monitored patient behavior and reported changes to nursing staff.
- Assisted in daily living activities for patients with mental health disorders.
- Conducted therapeutic group sessions to promote social interaction among patients.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
Patient Care Technician
Women and Children's Hospital
Huntsville
07.2022 - 07.2024
- Assisted nursing staff with patient care and daily activities.
- Monitored vital signs and reported changes to healthcare team.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient information in electronic health records accurately.
- Provided emotional support to patients and families during hospital stays.
Customer Service Manager
Verizon
Huntsville
01.2021 - 10.2023
- Supervised customer service team to ensure efficient workflow and high-quality support.
- Developed training materials for new representatives to enhance service skills and knowledge.
- Implemented process improvements to streamline customer interaction and resolution times.
- Managed scheduling and staffing to meet customer service demands effectively.
- Managed customer service team to enhance support and resolve issues efficiently.
Education
Mattie T Blount High
Mobile, ALSkills
Microsoft Office Suite
EMR Systems: Epic, Cerner, Meditech
Insurance Portals (Medicaid, Medicare, Private)
Multi-line Phone Systems
Certification
- HIPAA Compliance
• CPR/BLS Certified
• Medical Terminology Certificate.
Timeline
Mental Health Technician
Georgia Regional Hospital |
08.2023 - 03.2025
Patient Care Technician
Women and Children's Hospital
07.2022 - 07.2024
Customer Service Manager
Verizon
01.2021 - 10.2023
Housekeeping Supervisor
IP Casino Resort Spa
10.2019 - 06.2025
Unit Secretary
Grady Memorial Hospital
01.2017 - 08.2025
Mattie T Blount High