TY'KISHA Gray
Columbus,OH
Summary
Enthusiastic teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. A teacher offers a strong educational background and more than 10 years volunteering in a head start setting with 10 years experience teaching.
Dedicated and responsive professional with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
23
23
years of professional experience
Work History
Lead Teacher
Child Development Council of Franklin County
Columbus , OH
2016.11 - 2024.07
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Coached new teachers on school guidelines to decrease training time and increase teacher success.
- Mentored other educators by delivering insight, positive feedback and constructive criticism.
- Creating age-appropriate lessons plans and maintaining ratios
- Center coordinator designee
- Implementing Waterford program.
- Integrated technology into daily lessons to enhance student engagement and learning outcomes.
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Developed and implemented strategies to improve student learning outcomes.
- Utilized effective classroom management techniques to maintain order in the classroom.
- Served as a mentor for new teachers during their onboarding process.
- Utilized data-driven decision making processes to assess student progress, inform instruction, and monitor teaching effectiveness.
Champ 1 Customer Service Rep
JCPenney
Columbus , OH
2015.08 - 2016.10
- Answering inbound calls, problem solving, and placing new orders
- Helping the customer to understand where their orders are and helping them navigate the systems to place their own orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Pricing Specialist
Kmart
Reynoldsburg , OH
2014.10 - 2015.06
- Changing prices weekly, being a lead in the ad team, converting sale item to clearance item
- Helping customers, and sometimes cashiering when needed.
- Investigated complaints from customers about discrepancies between advertised prices and actual amounts charged.
- Evaluated existing discounting programs and identified opportunities for improvement.
Assistant Teacher
Success Kidz East
Reynoldsburg , OH
2012.07 - 2014.07
- Managing classroom, implementing teaching strategies and lesson plans
- Assistant lead teacher, maintaining staying in compliance with rules and expectations
- Communicate with parents about the needs of children and complete assessments
- Incorporated music and art activities to encourage creativity and expression
- Maintained daily records of activities, behaviors, meals and naps.
Floater
Michaels Lil Angles
Grove City , OH
2012.03 - 2012.07
- Running breaks, cleaning and maintaining classroom, serving food and drink, and interacting with children.
Customer Service Rep
Gap Inc
Grove City
2005.10 - 2006.01
- Placing orders, receiving inbound calls and making outbound calls, correcting and canceling orders.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
Cashier
Meijers
Grove City , OH
2004.10 - 2005.08
- Cashiering, greeting and assisting customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Rep
American Electric Power
Grove City , OH
2001.06 - 2002.03
- Creating new accounts, answering inbound calls and making outbound calls
- Handling private accounts, fixing issues concerning billing.
Education
Bachelor of Arts - Early Childhood Education
Ashford University
Clintonville, IA, US01.2012
High School Diploma - General Studies
South High School Urban Academy
01.2002
Skills
- Lesson development
- Behavior Modeling
- Classroom Management
- Student Records Management
- Activity Planning
- Literacy strategies
- Group and individual instruction
- Teacher coaching
- Safety awareness
- Lesson Planning
- Educational leadership
- Training and mentoring
Accomplishments
- Received “Most Creative Teacher Award” in 2013 and 2014.
- Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments.
- Had customer service satisfactory of 100% every week.
- Received “I See You Award” in 2023”, also received awards in Waterford program for early childhood development.”
- Columbus State teacher mentor program
Affiliations
- Karate
References
References available upon request.
Timeline
Lead Teacher
Child Development Council of Franklin County
2016.11 - 2024.07
Champ 1 Customer Service Rep
JCPenney
2015.08 - 2016.10
Pricing Specialist
Kmart
2014.10 - 2015.06
Assistant Teacher
Success Kidz East
2012.07 - 2014.07
Floater
Michaels Lil Angles
2012.03 - 2012.07
Customer Service Rep
Gap Inc
2005.10 - 2006.01
Cashier
Meijers
2004.10 - 2005.08
Customer Service Rep
American Electric Power
2001.06 - 2002.03
Bachelor of Arts - Early Childhood Education
Ashford University
High School Diploma - General Studies
South High School Urban Academy
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