Ty'Kyia Oliver
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Dedicated Office Clerk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Office Clerk
Piggly Wiggly Grocery Store
4750 Eastern Valley Rd, McCalla Al, 35111
01.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming business and client requests for information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided clerical support, addressing routine, and special requirements.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Screened visitors and issued badges to maintain safety and security.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
Education
Associate of Arts - Psychology
T.A. Lawson State Community College
Birmingham, AL05.2025
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL05.2021
Skills
- Data Entry
- Records Management
- File Organization
- Data Management
- File Maintenance
- Human Resources
- Inbound Calls
- Customer Relationship Management (CRM)
- Schedule Management
- Telephone Reception
- Staff Management
- Team Collaboration
- Scheduling
- Office Management
Certification
I have my microsoft powerpoint specialist credential and my Microsoft word credential.
Timeline
Office Clerk
Piggly Wiggly Grocery Store
01.2023 - Current
Associate of Arts - Psychology
T.A. Lawson State Community College
High School Diploma -
Fairfield High Preparatory School