Tyla Berry
Gentry,AR
Summary
Experienced professional with a proven track record at Uber Freight, adept in enhancing supply chain efficiency and developing strong client relationships. Skilled in multitasking and critical thinking, successfully trained teams and optimized logistics processes. Demonstrates exceptional active listening and administrative support, driving customer satisfaction and operational excellence.
Overview
12
12
years of professional experience
Work History
Customer Service Representative II
Uber Freight
06.2023 - Current
- Developed strong rapport-building skills through daily interaction with carriers and the client. ( Morton Salt, Signify Lighting, Rockline, and Office Depot, Kelloggs, Colgate, and Hershey)
- Coordinated with shipper, receiver and broker to ensure timely delivery of goods, minimizing stockouts.
- Created appointment request form to streamline communication and receive better documentation for monitoring the load on the Morton account.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Established multiple effective SOPs in logistics coordination ensuring seamless information flow.
- Enhanced supply chain efficiency by optimizing shipping schedules and freight.
Independent Customer Service Representive
Arise
09.2021 - 06.2023
- Balanced two schedules to work for two clients- Godaddy & Agero.
- Provided empathetic and efficient service to customers needing roadside assistance.
- Provided technical support for clients calling in seeking resolutions.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Textile Distributer
WAHM Fabrics
01.2021 - 06.2023
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Mental Health Technician
Carrollton Springs Hospital
01.2019 - 01.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Escorted patients from unit to activities and visitation areas to maintain standard of safety and security.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Legal Assistant
Simpson Law
09.2017 - 01.2019
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Looked for signs of fraud or coercion and refused notarization.
Office Manger & Swim Instructor
Emler Swim School
01.2013 - 09.2017
- Filled two positions to provide service in the water as a swim coach and as an office manager to provide customer service.
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Interacted with customers by phone, email or in-person to provide information about lessons.
- Coordinated, scheduled and arranged lessons and parties for employees and th facility.
- Tracked funds, prepared deposits and reconciled accounts.
Education
Business
Collin College
Plano, TXHigh School Diploma -
Allen High School
Allen, Texas01-2015
Skills
- Flexible and Adaptable
- Decision-Making
- Multitasking Abilities
- Active Listening
- Inbound & Outbound Calls
- Resolving Conflicts
- Critical Thinking
- Administrative Support
Timeline
Customer Service Representative II
Uber Freight
06.2023 - Current
Independent Customer Service Representive
Arise
09.2021 - 06.2023
Textile Distributer
WAHM Fabrics
01.2021 - 06.2023
Mental Health Technician
Carrollton Springs Hospital
01.2019 - 01.2021
Legal Assistant
Simpson Law
09.2017 - 01.2019
Office Manger & Swim Instructor
Emler Swim School
01.2013 - 09.2017
Business
Collin College
High School Diploma -
Allen High School
Similar Profiles
Daniel Ramírez GuerreroDaniel Ramírez Guerrero
Customer Support Specialist at Uber FreightCustomer Support Specialist at Uber Freight
Orlando Careaga LiraOrlando Careaga Lira
Customer Support Specialist I at Uber FreightCustomer Support Specialist I at Uber Freight
Curtis EvansCurtis Evans
Fraud Quality & Compliance Analyst at Uber FreightFraud Quality & Compliance Analyst at Uber Freight
April DesimoneApril Desimone
Customer Service Specialist - Reso at Globe LifeCustomer Service Specialist - Reso at Globe Life
Robert roseRobert rose
Instructor at Select Cdl Driving SchoolInstructor at Select Cdl Driving School