Tyla Cannnon
Troy,United States
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experience working as a consultant to managers, supervisors and trainers to communicate psychological recommendations orally and in writing. Demonstrated knowledge of legal, ethical and professional guidelines in assessing job applicants.
Overview
5
5
years of professional experience
Work History
Resident Care Aide
East Central Mental Health
12.2019 - Current
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Substitute Teacher
Troy Public Schools
01.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Customer Service Representative
Everise
09.2022 - 01.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Service Representative
Concentrix
10.2022 - 12.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Store Manager
Huddle House Restaurant
03.2019 - 05.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Information Of Technology -
South College
Knoxville, TN06.2024
Bachelor - Psychology
South College
Knoxville, TN12.2023
High School Diploma -
Charles Henderson High School
Troy, AL05.2019
Skills
- Discipline
- Active Listening
- Time Management
- Workforce Management
- Strategic Planning
- Business Development
- Data Entry
- Scheduling
- Account Updating
- Appointment Scheduling
- Call Management
- Administrative Support
Timeline
Customer Service Representative
Concentrix
10.2022 - 12.2022
Customer Service Representative
Everise
09.2022 - 01.2023
Substitute Teacher
Troy Public Schools
01.2022 - Current
Resident Care Aide
East Central Mental Health
12.2019 - Current
Assistant Store Manager
Huddle House Restaurant
03.2019 - 05.2020
Information Of Technology -
South College
Bachelor - Psychology
South College
High School Diploma -
Charles Henderson High School
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