TYLA CHANCE
Summary
Professional with strong experience in reimbursement processes and healthcare administration. Proven ability to manage complex billing systems, ensure compliance, and maximize revenue recovery. Valued for team collaboration, adaptability, and achieving measurable results. Skills include claims processing, coding, payer relations, and problem-solving. Reliable and responsive to evolving needs in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Reimbursement Specialist
Asembia
02.2023 - 08.2024
- Processed insurance claims and reimbursement paperwork, ensuring and timely payments,
- Prevented delays and claim denials by correcting information prior to submission.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Coordinated with insurance providers to verify patients eligibility and benefits in order to maximize reimbursement
Customer Service Call Center Representative
Kyocera Document Solution Co
05.2022 - 01.2023
- Resolved customer inquiries with precision, boosting satisfaction through efficient service
- Handling incoming calls regarding to customers payments
- Streamlined customer payment processes, enhance efficiency and reducing processing time for billing, returns, and exchanges
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
Customer Service Representative
Marubeni Citizen-Cincom (Contract)
06.2021 - 03.2022
- Resolved customer inquiries, ensuring accurate product details and fostering satisfaction
- Coordinated with warehouse teams to expedite dispatch, enhancing delivery efficiency
- Accurately processed orders and maintained inventory records, ensuring timely fulfillment
- Optimized order processing and inventory management, leading to improved fulfillment rates and customer satisfaction
Accounts Receivable Clerk
Ricoh Business Solutions
11.2017 - 02.2021
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Education
Paterson O.I.C Business School
Paterson, NJ05.1992
Skills
Computer Skills
Communication Skills
Leadership Skills
Timeline
Reimbursement Specialist
Asembia
02.2023 - 08.2024
Customer Service Call Center Representative
Kyocera Document Solution Co
05.2022 - 01.2023
Customer Service Representative
Marubeni Citizen-Cincom (Contract)
06.2021 - 03.2022
Accounts Receivable Clerk
Ricoh Business Solutions
11.2017 - 02.2021
Paterson O.I.C Business School
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