Summary
Overview
Work History
Education
Skills
Certification
Emr Experience
Skills
Internship
References
Timeline
Generic

Tyla Coles

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant

Consensus Health Primary Care
11.2023 - Current
  • Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
  • Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
  • Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
  • Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
  • Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
  • Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
  • Supported preventive healthcare initiatives by educating patients on self-care techniques, healthy lifestyle choices, or chronic disease management plans.
  • Collaborated with interdisciplinary teams in developing individualized treatment plans that addressed each patient''s unique needs while optimizing outcomes.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Cardiac Services Administration

Cape Fear Valley Health System
04.2023 - 09.2023
  • Primarily responsible for overseeing scheduling of cardiac procedures, check-in, and hospital follow ups
  • Collect, organize, and file data for pre and post operational data for reference, scanning, schedule building and other duties as assigned
  • Adhere and implement state regulations, CLIA, DOH, HIPAA and OSHA regulations.
  • Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
  • Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
  • Streamlined work processes by implementing efficient organizational systems and procedures.
  • Increased team productivity with effective communication and collaboration strategies.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Conducted thorough inspections of serviced equipment to identify potential issues before they escalated into costly repairs or replacements.
  • Collaborated with cross-functional teams to complete complex projects within tight deadlines, resulting in increased overall efficiency.
  • Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
  • Reduced errors in service delivery by implementing quality control measures that ensured adherence to industry standards.

Care Navigator

Engooden Health Inc
11.2022 - 02.2023
  • Primarily responsible for filling the gap in care between a patient and the provider
  • Acting as an advocate for the patient
  • Helps to set up appointments, obtain prescriptions, insurance help and social support
  • In addition to working with insurance companies, employers, case managers and lawyers who influence a patient's healthcare needs
  • Follow and implement state regulations, CLIA, DOH, HIPAA and OSHA regulations.
  • Enhanced patient satisfaction by providing comprehensive care coordination and support.
  • Streamlined healthcare services by effectively collaborating with interdisciplinary teams.
  • Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
  • Identified potential barriers to care, implementing tailored solutions to improve outcomes.
  • Managed complex cases, ensuring timely access to appropriate resources and services.
  • Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.

Office Manager

Deborah Specialty Physicians
05.2020 - 11.2022
  • Primarily responsible for overseeing the daily operations of 4 DSP Practices within Ocean County
  • Clinical services include Cardiac Electrophysiology, Interventional Cardiology, Congestive Heart Failure, and Vascular Surgery, plus echocardiography, vascular imaging, remote patient monitoring and nuclear testing diagnostic services
  • Tasks to include but are not limited to prior authorizations, schedule building, managing staff time & attendance, supervising staff and staff training, report building, assisting upper management with key functions and projects, physician liaison, revenue cycle, scheduling, billing/follow up and the ordering of medication and supplies
  • Follow and implement Medicare and state regulations, CLIA, DOH, HIPAA and OSHA regulations
  • Among other tasks as required by Administration.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Deborah Specialty Physicians, Medical Assistant

Deborah Heart and Lung Center
06.2019 - 05.2020
  • Endocrinology Experience – triaging patients, glucose monitoring, prior authorizations, check-in/check-out, appointment scheduling, answering phones, perform additional task as per Endocrinologist (Brown's Mills, NJ)
  • Cardiovascular Experience- check-in/check-out, appointment scheduling, answering phones, stress tests, triaging patients, EKG's, six-minute walk tests, finger stick blood draw, spirometry, perform additional tasks as per Cardiologist (Whiting, NJ)

Medical Assistant

Virtua Family Medicine
01.2017 - 05.2019
  • Triaging patients, injections, EKGs, scheduling appointments, patient check in/out, filing, lab testing, prior authorizations, INR testing, schedule building, lab testing
  • Follow and implement state regulations, CLIA, DOH, HIPAA and OSHA regulations.

Medical Assistant

Columbus Family Physicians
04.2016 - 11.2016
  • Triaging patients, venipuncture, injections, EKGs, scheduling appointments.

Medical Assistant Intern

Premier Medicine & Wellness
02.2016 - 04.2016
  • Triaging patients, phlebotomy, lab testing, injections, EKGs, patient check in/out, filing, phone triage, appointment scheduling.

Education

MBA -

Rowan University
Glassboro
05.2026

Bachelor of Arts, Health & Exercise Science -

Rowan University
Glassboro, NJ
05.2024

Associate of Science -

Rowan College at Burlington County
Mount Laurel, NJ
12.2020

Medical Assistant Certificate -

Lincoln Technical Institute
Moorestown, NJ
04.2016

Skills

  • Staff Oversight
  • Performance Improvement
  • Vital Signs Monitoring
  • Attention to Detail
  • Continuous Improvement
  • Workflow Management
  • Medical Personnel Recruitment
  • Records Management
  • Budget Oversight
  • Bookkeeping
  • Resource Allocation
  • Practice Management
  • Team Leadership
  • Conflict Resolution
  • Change Management
  • Operations Management
  • Quality Assurance
  • Staff Development
  • Project Management
  • Strategic Planning
  • Healthcare Management
  • Performance Management
  • Marketing

Certification

  • BLS for HCP (AHA)
  • Certified Clinical Medical Assistant (NHA)

Emr Experience

  • EPIC
  • Next Gen
  • AthenaOne
  • Meditech

Skills

Venipuncture, injections, remote patient monitoring, vital signs, ECGs, stress testing, PFTs, six-minute walk tests, wound care and first aid, General laboratory techniques, centrifuge operation, hemoglobin, hematocrit, hemoccult, specimen collection and sterilization procedures, Familiar with HIPAA, OSHA and CLIA regulations, Knowledge of general medications, triaging skills, patient preparation, Knowledge of body systems, medical and anatomical terminology, Computer literate, multi-line phone systems, phone triage, medical record documentation (EHR), appointment scheduling, schedule building, ordering of supplies, prior authorizations, filing/charting, processing, ICD/CPT coding, leadership, Third Party Billing/Posting, Accounts Receivable/Payable

Internship

Premier Medicine & Wellness, Bordentown, NJ, 02/2016, 04/2016, Medical Assistant Intern (180 supervised hours), Triaging patients, phlebotomy, lab testing, injections, EKGs, patient check in/out, filing, phone triage, appointment scheduling.

References

Available Upon Request

Timeline

Lead Medical Assistant

Consensus Health Primary Care
11.2023 - Current

Cardiac Services Administration

Cape Fear Valley Health System
04.2023 - 09.2023

Care Navigator

Engooden Health Inc
11.2022 - 02.2023

Office Manager

Deborah Specialty Physicians
05.2020 - 11.2022

Deborah Specialty Physicians, Medical Assistant

Deborah Heart and Lung Center
06.2019 - 05.2020

Medical Assistant

Virtua Family Medicine
01.2017 - 05.2019

Medical Assistant

Columbus Family Physicians
04.2016 - 11.2016

Medical Assistant Intern

Premier Medicine & Wellness
02.2016 - 04.2016

MBA -

Rowan University

Bachelor of Arts, Health & Exercise Science -

Rowan University

Associate of Science -

Rowan College at Burlington County

Medical Assistant Certificate -

Lincoln Technical Institute

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Tyla Coles