Tyla De Johnette

A results-orientated customer service specialist with over four years' experience. A
reputation for building productive and positive relationships with diverse customers
resulting in improved customer retention and loyalty. Proven ability to manage a
high-volume workload in a calm and constructive manner with a solid record of
success in trouble shooting and problem resolution. A committed team member
who consistently achieves customer service goals and adds significant value to the
bottom line.

Dear Hiring Manager, In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills. It would be a pleasure to interview with you and I look forward to hearing from you soon. Sincerely, Tyla S. De Johnette