Tyla Jones
Buffalo,NY
Summary
A proactive, goal-driven professional with expertise in time management, problem-solving, and adaptability. Recognized for reliability, quick learning, and commitment to excellence through hands-on experience in academic projects, internships, and various roles. Bring energy, focus, and teamwork skills to every position, eager to drive organizational success in a collaborative environment. Strong organizational abilities and a proven multitasker, skilled at enhancing office efficiency and meeting diverse administrative needs.
Overview
12
12
years of professional experience
Work History
Direct Support Care Professional
People Inc
07.2020 - Current
- Empowered clients to achieve independence and improve quality of life by implementing personalized care plans.
- Participated in professional development activities, including training and staff meetings.
- Followed behavior plans and intervention strategies to ensure client progress toward goals.
- Maintained up-to-date knowledge of medical procedures and emergency protocols.
- Provided active treatment services and supported clients in medication administration and adherence.
- Wrote detailed reports on client progress, incidents, and medical records (MAR).
- Offered emotional support, coaching, and encouragement to clients, fostering goal achievement.
- Assisted with household tasks including cleaning, laundry, and daily routines.
- Ensured effective communication between clients, families, and healthcare teams.
- Fostered a safe and comfortable living environment for individuals with disabilities.
- Supported clients with daily living activities such as bathing, dressing, and grooming.
- Engaged clients in meaningful activities to promote socialization, skill development, and well-being.
- Implemented behavioral strategies, de-escalating challenging situations when necessary.
- Demonstrated strong organizational skills, attention to detail, and the ability to work effectively in fast-paced environments.
- Managed daily approximately 8- 12 patients and 5-10 staff members with training and tasks
Hostess
Delware North - Buffalo International Airport
05.2019 - 04.2020
- Warmly greeted guests, ensuring a welcoming and comfortable dining experience from arrival to departure. Responded promptly to customer needs, including requests for utensils, condiments, and special items.
- Efficiently managed reservations and coordinated seating arrangements with the front-of-house team, optimizing flow and reducing wait times for guests.
- Assisted with taking to-go orders and provided personalized menu recommendations to enhance the dining experience.
- Provided amenities like crayons, coloring books, and snacks to make dining enjoyable for families with children.
- Assisted in setting and clearing tables, and maintaining a clean and organized dining area to ensure a pleasant environment for all guests.
- Fostered a friendly and welcoming ambiance, contributing to overall guest satisfaction and loyalty.
- Answered customer questions on hours, seating, and menu details, offering accurate and helpful information.
- Supported needs of 50 -100 person wait list, attended to specific needs of countless customers daily for Anchor Bar restaurant with social relevancy and intentionality.
Cook
EM Tea Coffee Cup Café
07.2017 - 08.2017
- Assisted other cooks in the kitchen with cleaning, cutting, and preparing various food for cooking
- Took and served orders at Café, assisted with banquet set-up, and served at fundraisers, special events, meetings, and community events
- Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed party request banquets of approximately 50-300 people
Youth Intern
EPIC
07.2016 - 08.2017
- Provided customer service and various office duties, filing, copying, and sorting mail
- Created a safe and positive environment conducive to learning and activities.
- Supervised activities and events for large groups.
- Assisted in the creation of a supportive learning environment for young interns, fostering personal growth and development.
- Created workshops for youth to improve communication skills, teamwork, and cooperation.
- Managed and organized weekly events at the marina for children and parents of approximately 15- 50 people.
Youth Participant
S.E.N.S.E.S. Foundation
01.2013 - 08.2016
- Supported office operations and worked directly with program participants to ensure smooth facilitation of services and resources.
- Acquired and demonstrated competencies in social responsibility, nutrition, health education, financial literacy, entrepreneurship, and spiritual and mental wellness.
- Contributed to the successful setup and modeled in the S.E.N.S.E.S Foundation Fashion Show & Gala, enhancing event visibility and participant engagement.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Associate of Science -
Niagara County Community College
Sanborn, NY06-2025
High School Diploma -
Charter School For Applied Technologies
Kenmore- Buffalo, NY06-2018
Skills
- Teamwork and Collaboration
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organization and Time Management
- Decision-Making
- Problem-Solving
Timeline
Direct Support Care Professional
People Inc
07.2020 - Current
Hostess
Delware North - Buffalo International Airport
05.2019 - 04.2020
Cook
EM Tea Coffee Cup Café
07.2017 - 08.2017
Youth Intern
EPIC
07.2016 - 08.2017
Youth Participant
S.E.N.S.E.S. Foundation
01.2013 - 08.2016
Associate of Science -
Niagara County Community College
High School Diploma -
Charter School For Applied Technologies
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