Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TYLA LAWLER

Buckeye,AZ

Summary

Analytical professional with technical knowledge and critical thinking skills. I tackle challenges with positivity and drive to overcome. I work great alone or with others and consistently exceed expectations. I'm highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Tier 2 Tech Support Analyst

Triad Wireless
Phoenix, AZ
09.2021 - Current
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Provided training and guidance to junior staff members as needed.

Sales Associate/Customer Service Associate

HomeGoods
Goodyear, AZ
11.2020 - 09.2021
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Scheduled shifts for fellow associates during peak traffic times.

Education

AAS CyberSecurity Degree -

Estrella Mountain Community College
05-2026

General Studies -

Estrella Foothills High School
05.2019

Skills

  • Incident Management
  • Operating Systems
  • Application Support
  • Remote Support
  • Cross-Functional Communication
  • Problem Solver
  • Time Management
  • Microsoft Office
  • Multitasking
  • Analytical Skills

References

  • Raquel Contreras - Eyewear Specialist : (623)-806-5402 : raquelzcontreras@gmail.com
  • Vanessa Zavala - Routing Manager : (773)-816-1865
  • Katrina Parker - Project Director : (773)-470-9368 : kaparker79@hotmail.com

Timeline

Tier 2 Tech Support Analyst

Triad Wireless
09.2021 - Current

Sales Associate/Customer Service Associate

HomeGoods
11.2020 - 09.2021

AAS CyberSecurity Degree -

Estrella Mountain Community College

General Studies -

Estrella Foothills High School

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TYLA LAWLER