Summary
Overview
Work History
Education
Skills
Timeline
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Tyla P

Fort Worth

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in problem-solving and attention to detail. Recognized for enhancing customer satisfaction through effective communication and timely order fulfillment. Skilled in multitasking and fostering teamwork, consistently delivering exceptional service and anticipating customer needs.

Overview

6
6
years of professional experience

Work History

Spark Delivery

Self Employed
10.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.

Online Personal Shopper

Walmart
09.2023 - 09.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Task Associate

Ulta Beauty
05.2023 - 09.2023
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.

Bowling Attendant

Main Event
09.2021 - 04.2023
  • Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
  • Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
  • Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
  • Fostered positive relationships with regular customers through attentive service delivery that catered specifically to their needs on each visit.
  • Created a welcoming atmosphere by greeting customers enthusiastically upon arrival and thanking them as they left the establishment.
  • Maintained clean and organized bowling lanes, ensuring a safe and enjoyable environment for patrons.

Guest Service Host

Crab Station
07.2019 - 12.2021
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times for guests.
  • Utilized problem-solving skills during unexpected situations or emergencies while remaining calm under pressure.
  • Improved overall customer service ratings through consistent delivery of exceptional hospitality experiences for every guest interaction.
  • Resolved guest complaints with empathy, professionalism, and satisfactory solutions to maintain positive relationships.
  • Handled telephone calls professionally, routing them appropriately or accurately taking messages as required.
  • Coordinated special requests and accommodations for guests with unique needs or preferences.

Education

Boswell High School
Fort Worth, TX
05.2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Active listening

Timeline

Spark Delivery

Self Employed
10.2024 - Current

Online Personal Shopper

Walmart
09.2023 - 09.2024

Task Associate

Ulta Beauty
05.2023 - 09.2023

Bowling Attendant

Main Event
09.2021 - 04.2023

Guest Service Host

Crab Station
07.2019 - 12.2021

Boswell High School

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Tyla P