Tyla Turner
Poway,CA
Summary
UC San Diego student-athlete alumni, driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Human Services Specialist
Health and Human Services Agency
11.2023 - Current
- Perform technical work in determining eligibility for customers who are applying for governmental assistance and community services
- Create budgeting sheets
- Granting federal, state, county and emergency funds to customers properly
- Takes place in a fast-paced office environment that involves carrying a high number of client cases interacting daily and in-person with clients, and daily and frequent use of computers utilizing a variety of electronic systems to complete tasks
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Requires multi-task, be highly organized, and be adaptable to regular changes to workload, tasks, and computer systems.
- Enhanced program effectiveness by monitoring progress and adjusting strategies as needed.
Behavior Technician
MeBe Organization, RBT
05.2022 - 11.2023
- Manage confidential files under HIPAA, for each client that is on my caseload
- Communication with parents and supervisor to come to an understanding of what is best for the child at hand
- Writing reports after every session in detail, about improvements or regressions the clients may have made daily
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Enhanced client progress by implementing individualized behavior intervention plans.
Service Desk Lead
Securitas
08.2021 - 02.2023
- Performs periodic audits of HR files and records to ensure that all required documents are collected and led appropriately
- Provides clerical support to the Corporate HR department
- May assist with other functions including processing, answering employee questions, processing errors, and distributing information
- Enhanced customer satisfaction by efficiently resolving technical issues and providing excellent service.
- Streamlined service desk operations for increased productivity and faster response times.
- Mentored junior team members, fostering a collaborative and supportive work environment.
- Managed high-priority incidents, ensuring timely resolution and minimal impact on business operations.
- Established effective communication channels between the service desk team and other departments, fostering collaboration and information sharing.
Sports Supervisor
UCSD Recreation
12.2019 - 06.2021
- Managed files and medical records for students involved in recreational sports through microsoft excel
- Improved team performance by implementing effective training programs and coaching strategies.
- Enhanced athlete development by providing individualized feedback and guidance on performance improvement.
- Increased sports program participation by actively promoting events and coordinating community outreach initiatives.
- Streamlined facility operations through diligent scheduling, maintenance, and equipment organization.
- Ensured a safe sporting environment by enforcing rules, regulations, and safety guidelines during games and practices.
Secretary
Turner A/C and Heating
06.2017 - 07.2022
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Sales Associate
Vector Marketing Company
06.2021 - 01.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
MBA -
California State
Monterey Bay Seaside, CA05.2025
Bachelor of Arts - Sociology
University of California of San
San Diego, CA06.2021
Associate of Arts - Sociology
San Bernardino Valley College
San Bernardino, CA05.2018
Skills
- Possess Software skills (Microsoft/Excel/Canva), Quantitative Research, Accounting
- Organized, Excellent communications skills (verbally and written), great motivator, Coachable
- Active-listener, Patient, Positive, Compassionate, microeconomics, and adaptable
- Calendar Management
- Database Management
- Office Administration
- Customer Service
- Expense Tracking
- Supply Restocking
- Sales Support
- Appointment Scheduling
- Regulatory Compliance
Timeline
Human Services Specialist
Health and Human Services Agency
11.2023 - Current
Behavior Technician
MeBe Organization, RBT
05.2022 - 11.2023
Service Desk Lead
Securitas
08.2021 - 02.2023
Sales Associate
Vector Marketing Company
06.2021 - 01.2022
Sports Supervisor
UCSD Recreation
12.2019 - 06.2021
Secretary
Turner A/C and Heating
06.2017 - 07.2022
MBA -
California State
Bachelor of Arts - Sociology
University of California of San
Associate of Arts - Sociology
San Bernardino Valley College
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