Tyla Turner
Irvine,CA
Summary
Highly-motivated MBA Candidate with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
HUMAN SERVICES SPECIALIST
Health and Human Services Agency
San Diego, CA
01.2023 - 01.2024
- Perform technical work in determining eligibility for customers who are applying for governmental assistance and community services
- Create budgeting sheets in great detail
- Granting federal, state, county and emergency funds to customers properly
- I adapted very well to a fast-paced office environment that involves carrying a high number of client cases interacting daily and in-person with clients, and daily and frequent use of computers utilizing a variety of electronic systems to complete tasks
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies
- Requires multi-task, be highly organized, and be adaptable to regular changes to workload, tasks, and computer systems
- Enhanced program effectiveness by monitoring progress and adjusting strategies as needed.
- Processed benefit computations and under or overpayment adjustments.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
- Obtained income, asset and financial information to determine program eligibility.
- Attended meetings and participated in staff development training activities.
- Analyzed numerical and narrative data from automated system to interpret eligibility determinations.
- Took part in staff trainings, workshops, and meetings to build upon developed skills set and gain better understanding of tasks and responsibilities.
- Discussed rights and responsibilities associated with public assistance with applicants.
LEAD BEHAVIOR TECHNICIAN
MeBe Organization
San Diego, CA
01.2022 - 01.2023
- Manage confidential files under HIPAA, for each client that was on my caseload
- Vital Communication with parents and supervisor to bring resolution and prioritize strategy methods for client needs
- Writing reports after every session in detail, about improvements or regressions the clients may have made daily
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients
- Enhanced client progress by implementing individualized behavior intervention plans
- Train other behavior technicians and oversee data analysis.
- Applied proven strategies to positively affect client behaviors.
- Identified and addressed individual problems using clinical team recommendations and solutions.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Documented patients' activities and behaviors into EHR system for recordkeeping.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
SERVICE DESK LEAD
Securitas
San Diego, CA
01.2021 - 01.2023
- Performs periodic audits of HR files and records to ensure that all required documents are collected and led appropriately
- Provided clerical support to the Corporate HR department
- Assisted with other functions including processing, answering employee questions, processing errors, and distributing information
- Enhanced customer satisfaction by efficiently resolving technical issues and providing excellent service
- Streamlined service desk operations for increased productivity and faster response times
- Mentored junior team members, fostering a collaborative and supportive work environment
- Managed high-priority incidents, ensuring timely resolution and minimal impact on business operations
- Established effective communication channels between the service desk team and other departments, fostering collaboration and information sharing.
- Conducted regular meetings with team members to review performance and identify areas of improvement.
- Assisted with budgeting needs related to service desk operations.
- Monitored tickets, tracked progress, and responded to customer inquiries in a timely manner.
- Collaborated with other teams within the organization such as network engineering or system administration teams to resolve complex technical challenges.
- Managed escalations from customers or other departments within the organization.
- Maintained up-to-date knowledge of IT systems, technologies, services, and products used by the organization.
- Created reports on performance metrics of service desk staff.
- Led the development of training programs designed to improve efficiency in resolving customer queries.
- Provided guidance to helpdesk technicians on how best to resolve customer issues or escalate them appropriately when needed.
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
- Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
- Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
SECRETARY
Turner A/C and Heating
01.2017 - 01.2022
- Enhanced office efficiency by streamlining filing systems and organizing documents
- Managed executive calendars, scheduling appointments and meetings to optimize time management
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Assisted with accounts receivable and accounts payable functions.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Sent and distributed mail and parcels.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Created and updated spreadsheets to track and report data.
- Produced and distributed memos, newsletters, and other forms of communication.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
SPORTS SUPERVISOR
UC San Diego - Recreation
San Diego, CA
01.2019 - 01.2021
- Managed FERPA & HIPPA Confidentiality for students involved in recreational sports through university database systems Improved team performance by implementing effective training programs and coaching strategies
- Enhanced athlete development by providing individualized feedback and guidance on performance improvement.Increased sports program participation by actively promoting events and coordinating community outreach initiatives
- Streamlined facility operations through diligent scheduling, maintenance, and equipment organization.Ensured a safe sporting environment by enforcing rules, regulations, and safety guidelines during games and practices.
- Coordinated with other staff members to ensure proper safety protocols were followed during sporting events.
Education
MBA -
CSU -Monterrey Bay
Monterey, CA03-2025
Bachelor of Arts - Sociology
UC San Diego
San Diego, CA06-2021
Associate of Arts -
San Bernardino Valley College
San Bernardino, CA06-2018
Skills
- Software skills (Microsoft/Excel/Canva)
- Quantitative Research
- Accounting Organized
- Excellent communication
- Motivator
- Coachable
- Active-listener
- Patient
- Conflict Resolution
- Adaptable
- Calendar Management
- Database Management
- Office Administration
- Customer Service
- Expense Tracking
- Supply Restocking
- Complex Scheduling
- Confidentiality Compliance
- Data Analysis
- Leadership
- Multicultural Competence
- Ethical Practice
Timeline
HUMAN SERVICES SPECIALIST
Health and Human Services Agency
01.2023 - 01.2024
LEAD BEHAVIOR TECHNICIAN
MeBe Organization
01.2022 - 01.2023
SERVICE DESK LEAD
Securitas
01.2021 - 01.2023
SPORTS SUPERVISOR
UC San Diego - Recreation
01.2019 - 01.2021
SECRETARY
Turner A/C and Heating
01.2017 - 01.2022
MBA -
CSU -Monterrey Bay
Bachelor of Arts - Sociology
UC San Diego
Associate of Arts -
San Bernardino Valley College
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