Tylah Gadson
Customer Service
Plant City,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Customer Service Associate
ResultsCX
Lakeland, FL
10.2021 - Current
- Assisted customers with questions
- Kept records of customer complaints
- Managed customer accounts
- Handled billing issues and order inquiries
Medical Bill
Reviewer, Conduent
Lakeland, FL
01.2020 - 05.2020
- Data entry
- Bill Processing
- ICD-10
- CPT Coding
- Medical Billing
- Medical Office Expericance
- Entered client details and notes into system for interdepartmental access and review.
CSR - Customer Service Representative
GC Services
Lakeland, FL
01.2019 - 08.2019
- Provided primary customer support to internal customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed bill inaccuracies.
- Making payment arrangements .
- Making outbound calls to collect on live accounts and final accounts.Provided the customer with payment arrangements too avoid the account going to credit agencies .
Sales Associate
Walmart
Plant City, FL
03.2014 - 03.2018
- I helped customers find the things they needed
- I also checked them out .My accomplishments was mastering fixing customers watches in jewelry .Decorating cakes and cupcakes in bakery .Providing plant sales and other items to customers
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions about sizing, accessories and merchandise care.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Processed product returns and assisted customers with other selections.
- Recommended accessories and complementary purchases to boost revenue.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Customer Service Representative
Sumpter Enterprises
Lakeland, FL
05.2009 - 09.2012
- Providing customers with fast and prompt customer service.Ordering menu items.Taking payments and providing change back too the customers.Going over new items.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Provided ongoing guest service.
Education
Diploma - Technical And Scientific Communication
Plant City High School
Plant City, FL 08.2005 - 05.2008
Skills
Csr, Customer service, Satisfaction, Call Center Customer Service Skills (8 years), Customer Service(8 years), Call Center (1 year), CSR (5 years) Assessments Customer Service SkillsFamiliar July 2018 Measures a candidate's skill in evaluating approaches to customerService & satisfaction Full results: https://shareindeedassessmentscom/share_assignment/Cvd1c2d2bz4duoh3 IndeedAssessments provides skills tests that are not indicative of a license orCertification, or continued development in any professional fieldCSRCall CenterCustomer CareCustomer ServiceCold CallingCleaning ExperienceMedical Billing (Less than 1 year)CPT CodingICD-10Medical CodingPhone etiquetteMedical office experienceAssessmentsEVS Housekeeper - Patient Room Cleaner — CompletedOctober 2019Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and thinkBefore actingFull results: CompletedDelivery Driver — FamiliarInterpreting instructions, reading maps, and solving problemsFull results: FamiliarCall Center Customer Service — ProficientSeptember 2019Applying customer service skills in a call center settingFull results: ProficientCustomer Focus & Orientation — ProficientAugust 2019Measures a candidate's ability to respond to customer situations with sensitivityCustomer Focus & Orientation — ExpertJanuary 2020Responding to customer situations with sensitivityFull results: ExpertCustomer service — FamiliarAugust 2021Identifying and resolving common customer issuesCustomer focus & orientation — FamiliarWork style: Reliability — Highly ProficientTendency to be reliable, dependable, and act with integrity at workFull results: Highly ProficientCall center customer service — ProficientDemonstrating customer service skills in a call center settingIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional field
Certification
Medical Bill Reviewer Designation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
ResultsCX
10.2021 - Current
Medical Bill Reviewer Designation
03-2020
Medical Bill
Reviewer, Conduent
01.2020 - 05.2020
CSR - Customer Service Representative
GC Services
01.2019 - 08.2019
Sales Associate
Walmart
03.2014 - 03.2018
Customer Service Representative
Sumpter Enterprises
05.2009 - 09.2012
Diploma - Technical And Scientific Communication
Plant City High School
08.2005 - 05.2008