Tylan Autrey
Los Angeles,CA
Summary
Knowledgeable position with solid background in customer service, warehouse and Event security roles. Adept at resolving customer inquiries and managing complaints efficiently to ensure high satisfaction levels. Demonstrated ability to communicate effectively and handle multiple tasks in fast-paced environment.
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
CSC Security
06.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Warehouse Associate
Burlinton Coat Factory Warehouse
12.2021 - 02.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Warehouse Packer
Fashion Nova
03.2020 - 12.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Loaded merchandise into specific packages suited for product dimensions.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
Education
Basics
San Andreas High School
Highland, CA05-2015
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Delivery tracking
- Logistics
- Building rapport
- Product and service solutions
- Information security
Timeline
Customer Service Officer
CSC Security
06.2023 - Current
Warehouse Associate
Burlinton Coat Factory Warehouse
12.2021 - 02.2023
Warehouse Packer
Fashion Nova
03.2020 - 12.2021
Basics
San Andreas High School
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