Tylan George
Princeton,NC
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than four years. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
UNC Health Care Ear Nose And Throat
10.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist
Reply OBGYN & Fertility
09.2021 - 07.2023
- Manage the flow of information in the medical facility Handle insurance eligibility and schedule appointments via Electronic Health Records System – Athena Answer phone calls, fax, and make copies of medically related documents Prepare and maintain medical records and assist the nurses and the physician’s with administrative tasks
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist
Carolina Internal Medicine Pediatrics
07.2019 - 09.2021
- Manage the flow of information in the medical facility Handle insurance eligibility and schedule appointments via Electronic Health Records System – Practice Fusion Prepare and maintain medical records and assist the nurses and the physician’s with administrative tasks Answer phone calls, fax, and make copies of medically related documents
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
Patient Service Representative
Schumacher Clinical Partner, Wilson NC
07.2018 - 06.2019
- Acted as a liaison between patients and insurance companies Verified insurance, handled medical Billing and Coding tasks, and navigated Electronic Health Records System –
- Meditech Interviewed patients to complete insurance and reviewed medical accounts for accuracy
Team Lead / Customer Service Associate
Chick-fil-A, Tylan George
10.2015 - 06.2018
- (Cont.) Oversee the day-to-day operations of the restaurant Act as direct point of contact for customers Perform a variety of tasks including food production and serving customers at the cash register Maintain clean and organized workstation and guest area
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Convergys
04.2014 - 11.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Associate
Food Lion
11.2012 - 04.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative
Shelton’s Harley Davidson
07.2011 - 08.2012
- Determined charges for services requested, collected deposits / payments and arranged for billing Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Directed and supervised employees engaged in sales, inventory-taking, and cash receipt reconciliations Monitored sales activities to ensure customers receive satisfactory service and quality goods Examined merchandise to ensure it was priced accurately Planned and prepared work schedules and kept records of employees' work schedules and timecards Reviewed inventory and sales records to prepare reports for management and budget departments Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business
Education
Associate of Science - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
06.2018
Skills
- KEY QUALIFICATIONS
- Electronic Health Records
- EHR / EMR
- Greenway Prime Suite EHR
- Computer Information Systems
- HIPAA Compliance
- Anatomy & Physiology
- ICD-9
- ICD-10
- Medical Terminology
- Medical Administrative Assistant
- Patient Processing
- Medical Transcription
- Office Accounting
Affiliations
Hands-on, task focused professional with strong communication skills leveraging vast customer service, administrative
support and healthcare industry experience. Pays close attention to detail for accurate and compliant documentation.
Able to communicate with others through written and verbal communication
Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Medical Receptionist
UNC Health Care Ear Nose And Throat
10.2023 - Current
Medical Receptionist
Reply OBGYN & Fertility
09.2021 - 07.2023
Medical Receptionist
Carolina Internal Medicine Pediatrics
07.2019 - 09.2021
Patient Service Representative
Schumacher Clinical Partner, Wilson NC
07.2018 - 06.2019
Team Lead / Customer Service Associate
Chick-fil-A, Tylan George
10.2015 - 06.2018
Convergys
04.2014 - 11.2014
Sales Associate
Food Lion
11.2012 - 04.2014
Customer Service Representative
Shelton’s Harley Davidson
07.2011 - 08.2012
Associate of Science - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
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