TYLAN HUBBARD
Indianapolis,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Freedom Mortgage Corporation
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CLAIMS ASSISTANT
Liberty Mutual
08.2022 - 03.2024
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Prepared files, letters and notices.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
TRAVEL AGENT
RCI
04.2021 - 06.2022
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Education
Bachelor Of Business Administration - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN08.2026
High School Diploma -
Arsenal Tech
Indianapolis, IN06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Call management
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Freedom Mortgage Corporation
03.2024 - Current
CLAIMS ASSISTANT
Liberty Mutual
08.2022 - 03.2024
TRAVEL AGENT
RCI
04.2021 - 06.2022
Bachelor Of Business Administration - Business Administration
Ivy Tech Community College of Indiana
High School Diploma -
Arsenal Tech