TyLanda Smith
Whiteville,NC
Summary
Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Highly-motivated with finely tuned multi-tasking abilities and drive to foster productivity and organization. Dynamic and well-spoken offering excellent skills in customer assistance helping patrons use library technological services and resources. An Expert user of SAMs and Polaris library system right along with microsoft word programs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Benefits Administration Services Associate II position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Library Assistant/Library Page
Columbus County Library
10.2022 - Current
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Developed crucial digital skills among patrons by offering instructional help on using library technology effectively.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Elevated user satisfaction with help on popular e-resource platforms such as OverDrive or Libby apps for e-books and audiobooks.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Assisted patrons with printing and copying according to personalized requirements.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Gained strong understanding of various methods for cataloging books and other materials.
- Processed library card applications and maintained patron records with accurate contact information.
- Collected and processed fines on overdue library materials.
- Collected fees, fines and donations for balanced library finances.
- Inducted, informed and supported new users.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Helped patrons locate resources using catalog and circulation systems.
- Utilized computer databases to locate library materials.
- Enhanced patron experience by efficiently shelving and organizing materials according to library classification systems.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Assisted patrons with operation of library photocopiers.
- Maintained and updated patron records in library system database.
- Kept library shelves and printed materials well-stocked and organized according to established system.
Togo Specialist/Host
Olive Garden Restaurant
03.2018 - Current
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Took initial drink orders and relayed information to wait or bar staff.
- Increased repeat business by consistently providing friendly and attentive service.
- Delivered pick-up and curbside orders to guests.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Managed inventory levels for takeout supplies, reducing waste and ensuring availability during peak hours.
- Developed relationships with delivery drivers, fostering teamwork and efficiency in fulfilling orders.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Utilized togo POS computer to record orders and special requests, relaying orders to kitchen staff.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Stored food in designated containers and storage areas to prevent spoilage.
- Adjusted food preparation methods in accordance with customer requests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Advised customers about special offerings and menu items to help drive sales.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Promoted business loyalty by fostering positive customer relationships.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Relayed guest comments or suggestions to manager on duty for further action.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Accommodated special seating requests for guests to enhance satisfaction.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted managers with quickly resolving service- and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier/Line Cook
Taco Bell Restaurant
10.2014 - 02.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Plated and presented all dishes to match established restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Verified proper portion sizes to consistently attain high food quality standards.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared and cooked meals according to recipes and customer specifications.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Education
High School Diploma -
Whiteville High School
Skills
- Skilled Researcher
- Processes and Procedures
- Damaged Book Removal
- Cataloging and Shelving
- Material Shelving
- Patron Registration
- Computer Assistance
- Shelf Reading
- Circulation Desk
- Public relations
- Information retrieval
- Research assistance
- Customer service
- Problem-Solving
- Materials Sorting
- Microsoft Office
- Data Entry
- Payment Collection
- Word Processing
- Materials Locating
- Fee Collection
- Patron Support
- Patron Assistance
- Quality Assurance
- Customer Relations
- Expert in POS System
- Decision making
- Attention to detail
- Organizational skills
- Strategic planning
- Critical thinking
- Industry knowledge
- Team leadership
- Training and development
- Performance monitoring
Timeline
Library Assistant/Library Page
Columbus County Library
10.2022 - Current
Togo Specialist/Host
Olive Garden Restaurant
03.2018 - Current
Cashier/Line Cook
Taco Bell Restaurant
10.2014 - 02.2017
High School Diploma -
Whiteville High School
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