Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tylar Smith

Douglasville, Ga,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Appointment Scheduler

NextRep
04.2019 - 07.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Helped large volume of customers (60+) every day with positive attitude and focus on customer satisfaction.
  • Documented calls and appointments using EHR systems.
  • Acted as first point of contact and set appointments for prospective clients.
  • Scheduling, rescheduling, and canceling patient appointments as required.

Customer Support Specialist

Transcom
07.2016 - 05.2019
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Researched product and issue resolution tactics to address customer concerns.

Customer Service Representative

Alorica
03.2014 - 07.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

GED -

Bishop State Community College
Mobile, AL

Skills

  • Clerical Support
  • Detail Oriented
  • Organized
  • Filing
  • Self Motivated
  • Strong Interpersonal Skills
  • Software Troubleshooting
  • Database Management
  • Strong Written Communication skills
  • Strong Verbal Skills
  • Strong Interpersonal Skills
  • Advanced MS Office Suite Knowledge

Timeline

Appointment Scheduler

NextRep
04.2019 - 07.2023

Customer Support Specialist

Transcom
07.2016 - 05.2019

Customer Service Representative

Alorica
03.2014 - 07.2016

GED -

Bishop State Community College

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Tylar Smith